Afterhours Travel Consultant
2 months ago
Opportunity
We have an immediate opening for an experienced Afterhours Travel Consultant to join our expanding operations team at FCM. This is a great opportunity for travel consultants to be part of a global company with unlimited career advancement and for someone who is looking for a customer-centric position with flexible working hours to suit their personal life.
As an Afterhours Travel Consultant, you will be available during the afterhours on the phone and email online sales and booking service, you are all about delivering amazing travel experiences to our valuable corporate clients to help them resolve their issues during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way.
Work hours and shifts vary for flexible working:
Requirements
- A minimum of 2 years experience in travel consulting (corporate or leisure) or airline reservation with demonstrated customer service experience
- Ability to work shifts hours during week days, weekends, and public holidays
- Excellent verbal and written English communication skills (Mandarin and Cantonese are highly desirable)
- Contribute to a motivated & supportive team environment
- Confident in emergency ticketing support
- Experience with GDS, Amadeus experience being an advantage
- Solutions focused mindset and demonstrated ability to resolve problems in a creative manner
A competitive, performance-based remuneration package is offered based on experience and skills. By joining the FCM team, you'll discover first-hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.
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