Global Supply Chain Operations Specialist
1 month ago
Shenzhen, Guangdong, China | Freight Forwarding and Customer Service | CN2121660
You will be part of our Operational Care team, adding your expertise + skills to the delivery of operational excellence.
Your Role
To ensure seamless transportation activities, you will execute less-than-container load (LCL) operations while collaborating with customer care specialists to guarantee timely + efficient delivery.
Your Responsibilities
You will accomplish this by working closely with various internal + external stakeholders, focusing on the following key objectives:
• To create + complete accurate shipment details in our transport management system, coordinate with relevant stakeholders, then organize transport based on our obligations to the customer, escalating discrepancies as required.
• To maintain high-quality data for timely + accurate customer reporting.
• To generate files for SACO consolidation containers (Master).
• To review + ensure alignment of shipping instructions, including clarifying deviations + conflicts, while considering country regulations, export compliance, rate + routing information.
• To optimize cost awareness + efficiency through timely, accurate cost/revenue updates, aiming to maximize profits by providing cost awareness to customer care locations (CCLs).
• To achieve optimization + efficiency according to goals + related cargo statuses are entered into relevant systems.
• To ensure timely + accurate cost distributions.
• To support claims + dispute resolution.
Key attributes for success include analytical + problem-solving skills, ability to work under pressure, + great time management.
We believe you have been selected for this role due to your experience within a freight forwarding environment + demonstration of the desired attributes.
The estimated annual salary for this position is $85,000 - $110,000, depending on qualifications and location. Benefits include competitive compensation package, opportunities for professional growth, and a dynamic work environment.
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