Incident Management Specialist

1 week ago

Shanghai, Shanghai, China Atlas Copco Full time
About the Role

We are seeking a highly skilled Incident Management Specialist to join our team at Atlas Copco. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our solutions and services.

Key Responsibilities
  • Provide timely and efficient support for quality and performance defects, ensuring customer productivity and satisfaction.
  • Establish and maintain effective incident communication between teams and stakeholders.
  • Prioritize and categorize incidents based on urgency and impact, and lead the resolution process to ensure timely and effective resolution.
  • Develop and maintain incident management processes and procedures to ensure transparency and accountability.
  • Collaborate with cross-functional teams to drive innovation and improve software projects implementation.
  • Participate in new product launches and pilot tests, and contribute to the development of new solutions and services.
Requirements
  • Bachelor's degree in engineering or a related field, with a strong background in computer science and software application development.
  • Relevant work experience in incident handling and management, with a strong understanding of manufacturing industries.
  • Excellent analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Fluent English language skills, with the ability to work in a fast-paced and dynamic environment.
What We Offer
  • A friendly and family-like work environment, with opportunities for growth and development.
  • A culture of respectful interaction, ethical behavior, and integrity.
  • Potential to see your ideas realized and make an impact on the organization.
  • New challenges and opportunities to learn every day.
  • Access to global job opportunities within the Atlas Copco Group.

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