Facilities Officer

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Open Position Title: Facilities OfficerAbout JLL –We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.If you're looking to step up your career, JLL is the perfect professional home. With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLLAbout the role:To assist in the comprehensive facilities management on the Client Account.  Delivery of services in accordance with the Management Agreement Facilities SOW's, SLA and KPI's. Support the Facilities Team in the implementation of key initiatives and projects.What this job involves:Facilities OperationsAssist and monitor all Janitorial Service activities to ensure the site is in tip top conditionAssist and support other soft service activities on demandSeek ways to constantly reduce costs and improve operational standardsImplement, comply with and audit all internal management systems, for quality assuranceAssist the Management Team with the coordination of related activities as required Vendor ManagementAssist in the management of contractors on site ensuring they perform to the required standardsUnderstand the Service Level Agreement of Janitorial Services, and review it in needDaily inspection per requestDirect the vender to compliance the procedures, SOW and SLAHave a meeting with vender leader/manager monthlyReview the vender performance quarterlyPeriodical report to clientsRisk ManagementAssist in the implementation and management of a property risk management programFollow established escalation procedures and incident reporting procedures Customer Service / Client Relationships:Provide superior customer serviceEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Pro-actively manage clients expectations ensuring that the service levels are maintained.Reporting:Assist in the budgeting process as requiredProvide input as required into the ReportActive involvement in the monitoring and achieving the required Key Performance IndicatorsLeadership / Staff Management:Actively supports teamwork, co-operation & performance excellence within the onsite teamSound like you? To apply you will have:·       Vendor management and IFM work related working experience required.·       Good communication skills in written and verbal English·       Ensure the KPI Targets for the Account are met· Interpersonal skills with a strong client focus.· Technical comprehension and experience with performance · based service contracts and vendor management both· University degree, Independent and Self Motivated· Ability to work within a budgetGood leadership and management skill 3 years facilities management experience or vendor management experienceWhat you can expect from usWe're an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We'll offer you a competitive salary and benefits package.With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.Apply todayLocation: On-site –Beijing, CHNIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.