楼层服务员 Floor Attendant

1 week ago

China IHG Full time CN¥15,000 - CN¥25,000 per year
Description
  • Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
  • 按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
  • Replenishes guest supplies
  • 补充客用品。
  • Ensures guest services specified by superiors and guests requests are promptly and courteously met
  • 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
  • Reports damage or malfunction in hotel rooms to superior
  • 向上级汇报酒店客房内的损坏或故障情况。 
  • Maintains equipment in proper state of cleanliness and repair
  • 保证设备的清洁和修缮。
  • Maintains a section room report
  • 完成区域客房报告。
  • Maintains a daily room checklist
  • 完成每日客房检查工作单。
  • Meets with superior and takes on daily assigned tasks
  • 与上级会面并承担每日分配的任务。
  • Reports and submits lost and found articles to superior immediately
  • 及时向上级汇报和上交与客人遗失物品。 
  • Report guest complaints to superior immediately
  • 及时向上级汇报客人的投诉。
  • Reports unusual behavior/activities on floors to supervisor
  • 向上级汇报楼层里的反常行为和活动。
  • Records room status in allocated section accurately
  • 准确记录在划定的区域内的房间情况。
  • Complies with hotel's health, safety and hygiene policy
  • 遵守酒店的健康、安全和卫生政策。
  • Adheres to personal grooming and hygiene standards
  • 保持个人仪容和卫生标准。
  • Attends meetings and training sessions as required
  • 按要求参加会议和培训活动。
  • Creates and maintains floral arrangements
  • 制作并保持插花。
  • Carry out valet services when required including delivery of linen or processing laundry orders
  • 如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。

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