Service Leader
3 days ago
Shangri-La Suzhou苏州香格里拉
Shangri-La Suzhou is conveniently located in the core business district of Suzhou High-tech Zone (Shishan Business Circle). The guest room floor is housed on the 28th to 51st floors and is therefore known as the "Up in the Air" hotel. Hotel comprises 390 elegantly appointed guestrooms and suits with spectacular views of the city. There are also 20 serviced apartments with fully fitted kitchenettes. The hotel has a range of fine dining and casual eateries, for example: Shang Palace, Café Soo and Nishimura.
苏州香格里拉屹立于苏州高新区核心商圈(狮山商圈)。客房楼层位于第28层至51层,因此被誉为"云端酒店"。酒店拥有390间宽敞精巧的客房与套房和20间带有私人厨房的酒店式服务式公寓。酒店拥有多家当地知名餐厅,譬如以苏帮菜出名的香宫中餐厅,呈现国际风味美食的咖啡厅,西村日本料理餐厅。
我们正在寻找一位豪华阁主管
作为一名豪华阁主管,您的主要工作职责为:
- 帮助行政楼层宾客做好入住及退房工作
- 检查并确保为重要宾客所预分的房间已经就绪
- 在宾客入住时为宾客提供欢迎茶服务,引领客人到房间并向宾客介绍酒店的设施
- 同前台员工密切合作以确保宾客住顺畅,为行政楼层宾客提供早餐及下午茶服务
- 查看交班记录,了解上一班的移交事项,并负责处理
- 及时向行政楼层经理报告宾客的投诉
我们正在寻找一位具备以下条件的候选人:
- 大专以上学历,有同岗位工作经验者优先,或有一定前台/餐饮工作经验
- 能吃苦耐劳,相貌端正,头脑灵活,能适应倒班
- 具备与宾客沟通交流技巧和很好的客服意识
- 知晓相关酒店财务制度,具有很好的团队协作性和服从性
- 能熟练操作Opera系统,可用英语与客人沟通
By applying to this position, you have read, understood and agreed to our Data Protection Policy. (If the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐‐protection)
申请此职位,即表示您已阅读、理解并同意我们的数据保护政策(如超链接未能引导您进入该政策,请复制此网址并在浏览器中查看: https://www.shangri-)
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