Field Service Technician
3 days ago
C SEED Entertainment Systems is an award-winning designer and producer of cutting-edge luxury electronics. Our core products include the C SEED N1 MicroLED 4K unfolding indoor TV, the C SEED 201 – the world's largest unfolding outdoor MicroLED TV – and the C SEED Supermarine MicroLED TV. The company is headquartered in Vienna, Austria, with a branch office in Dubai, UAE, and a showroom in Beverly Hills, California and Hong Kong SAR, in China.
We are seeking a new team member to actively support us as:
Field Service Technician (f/m/d)
As an on the road field service technician at C SEED, you can expect a broad and highly interesting range of tasks with exciting international projects, luxurious innovation and technology.
Key Responsibilities:
- Installation, commissioning, and maintenance of systems in APAC
- Independent troubleshooting and fault resolution
- Plant acceptance and documentation review
- 2nd-level support for customers and partners
- Ensure smooth system operation
- Field service support for C SEED products
- Maintain high customer satisfaction and manage expectations
- Prepare service reports and documentation
- Monitor repairs and maintenance for efficiency
- Decide when to initiate escalation for customer issues
- Conduct hands-on training for service teams in APAC/internationally
Required Qualifications:
- High school diploma, GED, or engineering degree
- 3+ years of field experience in mechanical/electrical engineering, mechatronics, or automation
- Strong mechanical and electrical understanding
- Experience in machine or plant commissioning
- Excellent customer service skills
- Knowledge of automation software (PLC Simatic, TIA Portal, etc.) is a plus
- Good analytical and problem-solving abilities
- EMSD license preferred
- Valid driver's license
- Willingness to travel within Hong Kong, APAC, and Mainland China
- Fluent in English, Cantonese, and Mandarin (Putonghua)
For this position, we offer an annual base salary from $40,000 – $60,000 (full-time), depending on experience and qualifications. Please send your CV, relevant certificates, and a short motivation letter to Ms. Zounek at with the subject line "Field Service Technician".
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