Supervisor, Technical Customer support
3 hours ago
- Lead and coach service engineers to ensure customer requirements are met with high-quality solutions.
- Visit customers on-site to provide technical support.
- Monitor market trends, competitor activity and customer feedback to inform growth and strategy.
- Formulate flexible spare parts sales strategies based on sales data and market conditions.
- Lead, coach and provide guidance and supervision to the staff of team, ensure the implementation of the strategy and achieve spare parts sales goals.
- Summarize and analyze the spare parts sales data monthly and adjust the actions to meet changes in the market.
- Represent the company at marketing events, trade shows and customer meetings.
- Cooperate with related departments to always maintain good relationships with customers.
- Support aftermarket managers and help them build a strong team with agility.
- Performs other duties as assigned
- Degree qualified in scientific, engineering or equivalent
- 5+ years field service experience, with 3 year+ management experience will be preferred
- Excellent communication and writing skills
- Strong management knowledge
- Computer literacy and experience with Microsoft Office Products (Outlook, Excel, Word and Power Point)
-
Technical Support Engineer
7 days ago
Shanghai, Shanghai, China GE Vernova Full timeJob Description Summary• Part of the APAC Service Team providing technical expertise from China but supporting the whole region as required• To support Power Conversion and storage customers with technical aspects of upgrades, in-depth trouble-shooting, creation of technical reports and expert advice.• To support Service projects as required.• This...
-
Technical Sales Support
2 days ago
Shanghai, Shanghai, China Metso Full timeJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...
-
Customer Support Engineer
3 days ago
Shanghai, Shanghai, China KLA Full timeCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Application & Technical Support Manager
5 days ago
Shanghai, Shanghai, China 埃地沃兹贸易(上海)有限公司 Full time该职位来源于猎聘 The role requires experience in advanced semiconductor manufacturing technology with duties including management, supervision and coaching of the applications engineers to position the new company as a high value solutions provider to the customer.Business Growth and Customer Relationships Lead the customer interface for...
-
Customer Support Engineer
3 days ago
Shanghai, Shanghai, China KLA Full timeMain Responsibilities:Responsible for customer service activities associated with updating, troubleshooting, diagnosing andrepairing of highly complex capital equipment at customer sites.Represents the company to the customer and assumes accountability for customer satisfaction withservice.Assures operational quality of system equipment.Coordinates actions...
-
Technical Support Engineer
1 week ago
Shanghai, Shanghai, China Forter Full timeAbout the role:As a Technical Support Engineer at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions. You will take ownership of complex customer issues, mentor team members, and contribute to the continuous improvement of our support processes. As a member...
-
Application Engineering Supervisor
3 hours ago
Shanghai, Shanghai, China Modine Manufacturing Company Full timeAt Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them....
-
Supervisor, Scan
2 weeks ago
Shanghai, Shanghai, China Nobel Biocare Full timeJob DescriptionThe Scan & Design Services Supervisor for NobelProcera Services China is responsible for planning, executing and ensuring follow up of all processes within Scan & Design Services, China. The Supervisor oversees production according to Standard Operating Procedures (SOPs), adhering to all quality standards, concurrently ensuring success of...
-
Technologist, Technical Customer Management
1 week ago
Shanghai, Shanghai, China Sandisk Full time公司介绍 Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today's needs and tomorrow's next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we're living in and...
-
Engineering Manager, Technical Support
2 weeks ago
Shanghai, Shanghai, China Airwallex Full timeAbout AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...