Account Service Manager

6 days ago

Shanghai, Shanghai, China Santa Fe Full time CN¥6,000 - CN¥12,000 per year

该职位来源于猎聘 The Job Responsible for overall service delivery to client and assignees. Act as an experienced and senior member of the business reporting directly to the Regional Client Relations Manager, this role offers an opportunity to oversee the delivery of a wide range of services to a challenging client portfolio as well as being a contributor to support the growth of the business. Duties

  • Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs
  • Ensure that the client account services teams apply a proactive approach to client is-sues and opportunities for service delivery improvement for the customer and for Santa Fe
  • Support the optimisation of the Client Manager's revenue opportunities for each client account
  • Support Client Manager in implementing annual business development plan for client portfolio
  • Support the Client Manager on client financial matters including forecasting for budget purposes.
  • Undertake projects and consulting work, maintain competitor awareness and market activity understanding
  • Participate in recruitment and learning and development activities, as necessary for client account teams

There need to be multiple time differences during working hours Job Requirements

  • At least three years' experience of servicing large global corporate clients, covering all operational dimensions including: supplier management, financial management and global compliance.
  • Evidence of: lead teams and manage financial budgets, successfully managing international relationships, capability to present in sales proposal situations.
  • Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc.
  • Fluency in oral and written English and Chinese is essential.
  • Familiar with the usual Microsoft software packages

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