客户中台经理

6 days ago

Shanghai, Shanghai, China 武汉优易达科技有限公司 Full time CN¥600,000 - CN¥1,200,000 per year

该职位来源于猎聘 Who Are We ? UniUni is an international leader in logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni's tech-driven innovation and crowd sourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients. 我们是谁? UniUni是一家物流领域公司,每年在加拿大境内递送上千万件包裹,并正在美国市场快速扩张。公司成立于2019年,凭借技术驱动的创新模式和众包配送解决方案,为本地、国内及国际电商客户提供快捷、经济且可靠的物流服务。 What Do We Offer? At UniUni, we provide exciting opportunities for our employees to grow and achieve their career goals. We value both lateral moves and vertical promotions, believing that every role should help develop your skills, broaden your experience, and build a fulfilling career. If you are ready to join UniUni's dynamic team—working hard while enjoying the process—we invite you to apply and become part of our success story. 我们提供什么? 在UniUni,我们为员工提供激动人心的职业发展机会,既重视横向的业务拓展也关注纵向的职位晋升。我们坚信每个岗位都应该成为您提升专业技能、积累行业经验、成就职业理想的成长平台。如果您渴望加入这个充满活力的团队,在高效工作中收获成就感,欢迎申请加入我们 Key Responsibilities:

  • Lead commercial negotiations with new clients , design customized product solutions, and finalize contract terms (SOP, payment terms, logistics KPI).
  • Oversee end-to-end order execution (pickup, warehousing, shipment, and delivery), coordinate internal/external resources to ensure on-time delivery, and resolve exceptions.
  • Monitor full-cycle fulfillment (technical integration, financial reconciliation, incident handling), address client requests, optimize processes, and enhance customer satisfaction.
  • Develop business expansion strategies, identify upsell opportunities, and drive new projects from planning to execution with cross-department coordination. 关键职责: 1. 主导新客户的商务谈判,设计定制化产品方案,完成合约条款(SOP、账期、物流KPI)磋商与签署。 2. 统筹客户订单全流程执行(揽收、出库、发运至妥投),协调内外部资源确保交付时效,跟踪闭环并处理异常问题。 3. 监控履约全链路(技术对接、财务对账、事故处理),响应客户需求,定期复盘优化服务流程,提升满意度。 4. 策划增量业务方案,挖掘客户二次合作机会;推动新项目从需求排期到落地执行,协调跨部门资源并监督进度。 Requirements:
  • Bachelor's degree or above, 3+ years in B2B key account management with demonstrated success in cross-border e-commerce or brand clients.
  • Proficient in commercial negotiation, contract management, and cross-border logistics operations (pickup, customs clearance, warehousing, delivery).
  • Experience in cross-border logistics projects (e.g., specialized parcel delivery) and high-value account management .
  • Results-driven, resilient under pressure, and skilled in cross-department collaboration and multitasking. 任职要求: 1. 本科及以上学历,3年以上B端大客户商务经验,需有跨境电商或品牌客户合作成功案例。 2. 精通商务谈判与合同管理,熟悉跨境物流全链路(揽收、清关、仓储、配送)及订单交付管控。 3. 有跨境物流项目经验(如专线小包),具备高客单价订单管理能力。 4. 结果导向,抗压能力强,擅长跨部门协作与多任务处理。

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