FTC - Assistant Manager, ISS Client Reporting

Job Description

Title Assistant Manager, ISS Client Reporting

Department      ISS Client Reporting

Location Hong Kong

Reports To       Senior Manager, ISS Client Repoting

Level 4

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you're part of something bigger.

About your team

Fidelity's Asian institutional client-base currently represents numerous dynamic and highly competitive markets. Asia Pacific Client Reporting is a client-oriented department providing support services for Fidelity's institutional business lines across Asia. The departmental remit encompasses both local office activities in their respective institutional market, together with supporting activities in South East Asian countries where Fidelity does not maintain a physical office.

Partnering closely with the regional/country institutional teams within the Asia Pacific region, the team has broad responsibilities for business qualification, new client implementation and ongoing client service (including change management). We are a fast changing team committed to delivering outstanding client experience and contributing to Fidelity's Institutional business goal of retaining and developing every client we win.

About your role
 

The team will be responsible for the production and review of all regular client reports and take responsibility for the creation of all reporting agreed with the client during on-boarding and later, ensuring the timely delivery of all client reports to the Clients as per the agreed SLAs. The team will liaise with all relevant stakeholders to ensure that any new client reporting process is implemented effectively and efficiently.

Further, AP Client Reporting Team will play a key role in working closely with the Client Services and regional Sales Teams to improve Fidelity's service offerings and to ensure that the new client take on activity happens smoothly.  They will also work closely with the RFP team to ensure that the potential client reporting proposals are competitive and efficient from delivery perspective.

About you

Key Responsibilities

• Proactive approach with regards to the implementation of institutional business onboarding.
• Receive, review and dispatch Administration and Investment reports on daily, monthly, quarterly, six monthly and

      annual basis.

• Reporting/Dealing - have a good understanding of the Investment process flow, transitions processes, accounting

      and performance measurement.

• Represent the team in regional initiatives where required, including any projects and system development

       initiatives, insofar as they impact institutional clients.

• Actively seeking opportunities to automate and streamline the work of the team, as well as contributing to the

enhancement of the overall client service process.

• Ensure that work allocated is completed in an accurate and timely manner to meet client SLAs.
• Updating Client records in accordance with written procedures and direction given by the Manager on the CRM

       update (Client Relationship Management tool)

• Liaise with internal departments to ensure priority work gets completed in time.
• Handle mailbox and folder queries.
• Generate required reports and Statements as per the procedures.
• Maintain compliance with confidentiality in handling client sensitive information.
• Handle additional admin and process related responsibilities efficiently.
• Escalate any potential issue in timely manner and keep the Manager informed.
• Represent the team in various projects meetings.
• Coordinate feedback sessions with stakeholders to streamline the process.
• Engage in process improvement activities within the team.
• Train new comers and plan allocation of work.
• Work closely with CSM's, RFP and Sales teams to understand the client requirements

Experience and Qualifications Required

• 3 - 4 years of experience in related position
• Strong computer skills: Microsoft PowerPoint, Excel and Word.
• Experience in fund management/investment related industry would be an advantage.
• Knowledge of global securities, mutual funds and FoFs would be preferred
• Able to work to deadlines, scheduling priorities and organising effectively
• Ability to communicate effectively.
• Customer focused, demonstrating high level of commitment to customer service.
• Flexible and adaptable to changing agendas.
• Experience of client reporting or Management Information related work would be preferred.
• An analytical and enquiring mind.
• Comfortable to work with numbers.
• Ability to remain highly motivated and focused towards the key measurements.
• Develop a complete understanding of Fidelity's products, procedures and customer's needs.
• Team player who can gain the support and commitment of internal service partners.
• Accuracy and attention to detail in all aspects of service delivery, documentation and reporting.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit