Account Manager
7 days ago
Job Title
Account Manager – Premiums
Location
Shanghai, China (in-market, based in client's office daily)
Reporting to
Operational Team Lead
About the Role
Our client is a next-generation brand activation agency focused on simplifying below-the-line marketing, delivering sustainable ROI, and creating engaging customer experiences across the path to purchase.
Their unique edge comes from blending creative, data, and technology talent with production and procurement expertise. They measure everything through ROI, using insights and marketing technology to drive smarter, faster, and more cost-effective shopper and retail activations.
About the Team
You'll join a high-performing local team in Shanghai delivering top-tier marketing services for one of our largest global clients. Working closely with shopper strategy, performance, promotional materials specialists, and digital suppliers, you will ensure seamless execution of premiums, gifting, print, and POSM campaigns.
The team delivers "Procurement as a Service" – providing transparency, quality, and efficiency across every marketing investment.
Purpose of the Role
You will manage the day-to-day execution of client campaigns, acting as the central point of contact to keep projects on track, on budget, and aligned with brand standards. With a calm, collaborative style, you'll coordinate briefs, timelines, suppliers, and logistics while building trusted relationships with client and internal teams.
This is a hands-on, detail-oriented role perfect for an organised communicator who loves delivering smooth, high-quality outcomes.
Key Responsibilities
- Support end-to-end delivery of shopper marketing campaigns from planning to implementation
- Act as daily point of contact for clients and internal teams
- Manage project timelines, budgets, and documentation
- Coordinate with suppliers, logistics, and distribution partners
- Escalate and resolve issues quickly
- Help prepare client presentations, reports, and reviews
- Ensure full compliance with brand, budget, and process guidelines
- Spot and suggest workflow improvements
Skills, Knowledge & Experience Required
- 3–5 years in shopper/retail marketing, client services, or agency procurement/delivery
- Strong organisational and time-management skills
- Excellent relationship-building and clear communication
- Comfortable juggling multiple tasks under pressure
- Commercially aware with accurate budget handling
- Solid understanding of premiums, gifting, procurement, and logistics
- Experience with digital premiums (coupons/vouchers) or cross-border procurement is a plus
Ideal Mindset & Temperament
- Accountable, curious, and naturally collaborative
- Calm under pressure with a solutions-first attitude
- Detail-oriented yet keeps sight of the bigger picture
- Service-focused, proactive, and reliable
- Positive, adaptable, and eager to learn
- Takes pride in delivering work others can depend on
Specific Requirements
- Based full-time in the client's Shanghai office
- Fluent in written and spoken English and Mandarin (essential for briefs, orders, and reporting)
- Experience in shopper, trade, or retail channels preferred
- Background working with globally recognised brands is welcomed
If this sounds like your next move, we'd love to hear from you
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