Senior Officer

Jardine Restaurant Group (JRG),
a member of the Jardine Matheson Group, is one of the leading food and beverage groups in Asia. Headquartered in Hong Kong, JRG employs more than 25,000 people who share the passion for food, bringing simple joys of food with delightful experience to customers. Our passion, agility and innovation have helped us successfully broaden our portfolio and geographical footprint. The Group operates over 1,000 outlets under the KFC, Pizza Hut and PHD brands in Hong Kong, Macao, Myanmar, Taiwan, and Vietnam.

We are guided by our three core values agility, customer-centricity, and empathy (ACE), they are the guiding principles that help us navigate through the rapidly changing and hyper competitive market environment: We cultivate an adaptive and resilient spirit, foster empowerment and innovation that creates growth; We strive to bring the joy of food and beverages for people to love, with the best possible customer experience; We endeavour to be people-centric, respect differences while we collaborate, and aim to bring a positive impact to our world, sustainably.

Job Responsibilities:

This role reports to the
Assistant E-Commerce Manager
and is responsible for overseeing partnerships and daily operations with food aggregator platforms for JRG restaurant brands —
Pizza Hut, PHD, and KFC
in
Hong Kong and Macau
. The Senior Officer supports the Assistant E-Commerce Manager in managing aggregator business performance to
maximize sales and profitability
.

• Drive Digital Sales:
  Support initiatives to grow the customer base and enhance the online customer experience.
• Sales Forecasting & Budget Achievement:
  Provide accurate sales forecasts and assist in implementing strategies to meet monthly revenue targets.
• Performance Monitoring & Optimization:
• Track daily sales performance and recommend mitigation strategies.
• Conduct weekly competitor analysis to identify best practices and market opportunities.
• Business Review & Opportunity Identification:
  Analyze performance by time slot, menu, and district to uncover growth opportunities.
• Campaign Effectiveness Analysis:
  Evaluate promotional campaigns using data-driven insights and recommend improvements.
• Menu & Product Optimization:
  Review menu performance, food cost, and operational feedback to suggest adjustments that enhance profitability.
• Digital Storefront Management:
  Ensure optimal brand visibility and conversion across aggregator platforms.
• Cross-Functional Coordination:
  Collaborate with internal teams to ensure timely and accurate execution of digital campaigns and promotions.
• Ad Hoc Projects:
  Participate in special projects and tasks as assigned to support business needs.

Job Requirements:

• Bachelor's degree in Business Management or a related field
• Minimum of 3 years' relevant experience in e-commerce, FMCG, or retail
• Candidates with more extensive experience may be considered for the
  Assistant Manager
  title
• Prior experience in FMCG sales, trade marketing, or e-commerce is preferred
• Strong passion for data and analytics, with the ability to interpret insights and make informed recommendations
• Proven skills in partnership building and negotiation to drive business growth
• Effective communication skills (both written and verbal) for collaboration with internal teams and external partners
• Excellent organizational and multitasking abilities
• Target-oriented, self-motivated, and able to take ownership while working well under pressure
• Proficient in Excel and Power BI; quick learner of new tools and platforms
• Fluency in both spoken and written Chinese and English

What we need:

Apply online with your CV and a cover Letter highlighting your experience, skills, and achievements.

Jardine Restaurant Group is responsible for ensuring that all personal information collected from each Candidate presented to Jardine Restaurant Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice.

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