Technical Customer Service Manager

Purpose of the job
In Ahlstrom - Lab & Life Science Business we are serving products used in a large variety of everyday applications and we are known and recognized for providing superior service, reliability and high-quality products for Laboratory, Diagnostics and Bioprocess applications. We are investing in the Lifescience business and are looking for a new Technical Customer Service Engeneer to join the team. In case you have passion for Healthcare, Laboratory, Lifescience and Bioprocess filtration, this might be the perfect opportunity for you

Key Responsibilities
As a Technical Customer Service Engineer, you will take part in key projects and missions. You will support to Product Management, the Sales and Operations Department and Regulatory Compliance within the manufacturing EMEA and APAC of Lab & Life Science Portfolio. The position is permanent and based in our locations in Shangai (China).

As a Technical Customer Engineer, you will support the development, execution and implementation of the production and transfer grade process. Focused on the APAC team, you will address all the scientific aspects, including Quality and Product specifications. Additionally, you will support to define the scientific and technical needs for the different Lab&LS products and assist our customers in validation and testing and technical analysis of the Lab&LS cellulose, cotton, micro glass and quartz portfolio in different applications including Lateral Flow Immunoassay, Specimen Collection Cards and Bioprocess filtration processes. Your will support the Product Management and Sales team on their daily activities by improving our technical knowledge of the Laboratory and Lifescience market and promoting our Lab&LS portfolio as well as the Quality team in all the aspects related to our Lab&LS Business Unit, defining parameters and test methods to be used.

Needed Experience & Competencies

• MSC degree in Biological/Engineering/Biotechnology field
• Preferred background in the Lateral Flow or Specimen Collection Cards (DBS Cards) or Bioprocess filtration processes.
• A structured and systematic approach with a keen sense of priorities.
• Strong focus on execution, ensuring tasks are completed promptly and within assigned deadlines.
• Solid understanding of numerical data.
• Excellent problem-solving skills.
• Outstanding communication and presentation skills in English.
• Ability to convey findings with a technical approach, making them comprehensible and commercially relevant.
• Agile learner with an adaptable and curious mindset.
• Accountability and a team-player attitude.
• Willingness to potentially travel and possess a valid driver's license.
• Proficiency in corporate productivity and web presentation tools.
• Proficient in MS Office software; experience with Salesforce is a plus.
• High proficiency in verbal and written English and Chinese; knowledge of French, Swedish, Spanish, German, and Italian is a valuable addition.

Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect, with Every Fiber, for a Sustainable World. Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions.

We are deeply committed to building and maintaining safe and inclusive environment and culture, where everyone feels valued and respected. At Ahlstrom, we all have equal opportunities to belong and reach our full potential.

Our net sales in 2024 amounted to EUR 3.0 billion and we employ some 6,800 people. Read more