Technical Support Engineer- China

7 days ago

China China bondex Full time CN¥120,000 - CN¥240,000 per year


We are looking for a Technical Support Engineer to join a leading DeFi company. 

Responsibilities

  • As technical support team, you will act as Level 2 support - provide timely and accurate feedback to customers (toB and toC) or client service team on the issues/enquiries that require technical knowledge. Investigate the technical issues raised by clients, perform analysis by looking into the logs, provide proper recommendations to handle the issue and produce the report of the issue. More important, if there is a service incident, you will be responsible for classifying the urgency of the issues, and escalate to the teams that require to be involved.
  • As a bridge between client and internal teams, you will also contribute to educate or support client services teams, to improve the response to client, document the work-around of known technical issues. Define the framework of the documentation process for product changes. On the other hand, you will also bring the client voice to the internal, collect the context information of the issue, record the info in Jira, raise it to Dev Team for further analysis, or bug fix.
  • Competes within a dynamic and complex industry, with trends that are constantly evolving. Maintaining our edge requires a high level of engagement and passion.
  • Producing impactful content requires critical thinking and organization, and team members must be able to operate autonomously in a results-driven environment.
  • Communication skills will be put to the test as you will face many micro-interactions with industry partners, thought-leaders, and community members along the way.

Requirements

  • Fluent Chinese.
  • Competes within a dynamic and complex industry, with trends that are constantly evolving. Maintaining our edge requires a high level of engagement and passion. Producing impactful content requires critical thinking and organization, and team members must be able to operate autonomously in a results-driven environment.
  • Communication skills will be put to the test as you will face many micro-interactions with industry partners, thought-leaders, and community members along the way.
  • As a support engineer, communication and collaboration take a large proportion of your daily operation. We uses multiple channels for both internal and external communication, including JIRA, Zendesk and Telegram.
  • Besides of documentation works, development capabilities are also the basic requirement, you will need to guide our client to implement their trading program with our API, the minimum requirement is mastering at least one of the programming languages (C++, Java, Python, JavaScript, etc.), and familiar with RESTful and Websocket protocols.
  • For monitoring & troubleshooting tools, ​​including, but not limited to, Linux Shell Script, SQL, ELK (Kibana), and Grafana, and we encourage you to contribute more on support tools for internal and external clients

Hiring Process

  • Screening
  • Assessment
  • Offer

  • Engineer, Technical Support

    7 days ago

    China AMETEK Full time CN¥60,000 - CN¥120,000 per year

    Within the Level Measurement Solutions business, the Project Quote Specialists interface with clients to provide solutions based on customer needs/requirements for moderate and complex quotations.ESSENTIAL DUTIES AND RESPONSIBILITESDraft moderately complex quotes using the LMS Quoting Software.Review technical documents provided by the client including, but...

  • Technical Support Engineer

    7 days ago

    China Atlas Copco Full time CN¥80,000 - CN¥120,000 per year

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your Role1.Undertake basic analysis of product software data logs...

  • Senior Technical Support Engineer

    7 days ago

    China Atlas Copco Full time CN¥120,000 - CN¥180,000 per year

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your Role1.Undertake basic analysis of product software data logs...

  • Staff Software Engineer, Community Support Engineering

    7 days ago

    China Airbnb Full time CN¥120,000 - CN¥240,000 per year

    Important to read before submit application: This role must be physically based in China.We are hiring 2 Staff Software Engineer positions for different teams under the Community Support Platform. The Community You Will Join:Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is...

  • Quality & Technical Support and Shipping Audit specialist for HVAC systems

    5 days ago

    China Vaillant Group Full time CN¥40,000 - CN¥60,000 per year

    Company: Vaillant Group (China) Heating, Cooling and Environmental Technology Co., Ltd.   Location: Guangzhou-CHN   Country: China (CN)     Brand: VaillantWhat we achieve togetherConduct on-site product quality audits at suppliers' factories to ensure product compliance with company and industry standards.Definition of technical specifications for...

  • Senior Staff Software Engineer, Community Support Engineering

    7 days ago

    China Airbnb Full time CN¥200,000 - CN¥500,000 per year

    Remark: Please submit English ResumeImportant to read before submit application: This role must be physically based in China.The Community You Will Join:Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that...

  • Senior Software Engineer, Community Support Engineering(Foundations)

    3 days ago

    China Airbnb Full time $100,000 - $200,000 per year

    Important to read before submit application: This roles must be physically based in China, open to accepting relocationsThe Community You Will Join:Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the world-class technology, architecture, and solutions that power...

  • Technical Support Specialist

    3 days ago

    Zhonshan, Guangdong Province, , China Loftware External Full time $40,000 - $80,000 per year

    A career at Loftware is more than just a job – it's an opportunity to help shape the supply chain of the future.Job Overview: Technical Support SpecialistWe are looking for a Customer Technical Support Specialist who can actively speak English and Chinese to assist our customers with technical problems when using our products.Customer Technical Support...

  • Senior Software Engineer, Community Support Engineering(Multiple roles)

    7 days ago

    China Airbnb Full time $60,000 - $120,000 per year

    Important to read before submit application: This roles must be physically based in China, open to accepting relocationsWe are hiring 2 Senior Software Engineer positions. The Community You Will Join:Community Support (CS) has increasingly become a key driver of enabling Airbnb's core business. Community Support Engineering is responsible for the...

  • Senior Technical Key Account Manager-Cooling OEM, IND China

    7 days ago

    China Grundfos Full time CN¥900,000 - CN¥1,250,000 per year

    Are you excited about technical support to sales and enjoy having a close contact with customers? Are you eager to join a professional sales team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai,this is your chance to join us as a Senior...