Service Manager

Principal Responsibilities:

• Responsible for overseeing and managing the day-to-day operations of In-House Repair Service Department;

• Coordinates with Planning, Technicians and Customer Service Representatives, Field Service Engineers, Sales, Marketing to ensure that all customer commitments and repair requirements are met;

• Establish and maintain work process to ensure service smooth transition from customer to factory;

• Ensures timely response to customer inquiries;

• Conduct service project working with Marketing and Manufacturing to expand product & service portfolio;

• Prioritizes service schedules based on product & service portfolio, equipment efficiency, materials supply, sales forecast and production planning;

• Develop procedures and methods for Service Depots, Ensures procedures and methods are followed correctly and accurately;

• Management reviews work to measure meeting of objectives include safety, quality, delivery, cost metrics;

• Provides on-going management of Lean Program and develop  Continuous Improvement Project;

• Ensures compliance with established quality and ISO guidelines;

• Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees;

• Develops schedules and manpower requirements for assigned areas;

• Selects, develops, and evaluates personnel to ensure efficient operation of the function;
 

Required Skills:

• Bachelor's Degree or above,  5+ years of related technical and management experience on laser manufacturing or engineering or service; Be familiar with MKS lasers is preferred.

• Fluent speaking and writing with English, Need daily communication with foreigners; Oversea study or oversea working experience is preferable.

• Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules;

• Provides direct supervision to skilled, nonexempt employees. Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

• Constantly operates a computer and other office productivity machinery, able to use data analyze tool;

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:  .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role