Service Manager

2 days ago

Shenzhen, Guangdong, China MKS Inc. Full time CN¥60,000 - CN¥180,000 per year

Principal Responsibilities:

  • Responsible for overseeing and managing the day-to-day operations of In-House Repair Service Department;
  • Coordinates with Planning, Technicians and Customer Service Representatives, Field Service Engineers, Sales, Marketing to ensure that all customer commitments and repair requirements are met;
  • Establish and maintain work process to ensure service smooth transition from customer to factory;
  • Ensures timely response to customer inquiries;
  • Conduct service project working with Marketing and Manufacturing to expand product & service portfolio;
  • Prioritizes service schedules based on product & service portfolio, equipment efficiency, materials supply, sales forecast and production planning;
  • Develop procedures and methods for Service Depots, Ensures procedures and methods are followed correctly and accurately;
  • Management reviews work to measure meeting of objectives include safety, quality, delivery, cost metrics;
  • Provides on-going management of Lean Program and develop Continuous Improvement Project;
  • Ensures compliance with established quality and ISO guidelines;
  • Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees;
  • Develops schedules and manpower requirements for assigned areas;
  • Selects, develops, and evaluates personnel to ensure efficient operation of the function;

Required Skills:

  • Bachelor's Degree or above, 5+ years of related technical and management experience on laser manufacturing or engineering or service; Be familiar with MKS lasers is preferred.
  • Fluent speaking and writing with English, Need daily communication with foreigners; Oversea study or oversea working experience is preferable.
  • Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules;
  • Provides direct supervision to skilled, nonexempt employees. Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.
  • Constantly operates a computer and other office productivity machinery, able to use data analyze tool;

  • Assistant Manager, Marketing

    4 days ago

    Shenzhen, Guangdong, China Teleport Commercial Service (Shenzhen) Limited Full time CN¥120,000 - CN¥180,000 per year

    Job DescriptionABOUT USAt Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to...

  • Service Manager

    6 days ago

    Shenzhen, Guangdong, China Hai Robotics Full time CN¥300,000 - CN¥600,000 per year

    ResponsibilitiesEstablish a comprehensive internal communication mechanism and collaboration process within the team, reasonably allocate team work tasks, coordinate cross-regional and XFN (e.g., R&D, production, sales) resources, ensure the efficient advancement of after-sales services, and resolve major issues and bottlenecks encountered in team...

  • Service Manager

    2 days ago

    Shenzhen, Guangdong, China MKS Instruments Full time CN¥120,000 - CN¥240,000 per year

    Principal Responsibilities:• Responsible for overseeing and managing the day-to-day operations of In-House Repair Service Department;• Coordinates with Planning, Technicians and Customer Service Representatives, Field Service Engineers, Sales, Marketing to ensure that all customer commitments and repair requirements are met;• Establish and maintain...

  • Executive, Office Admin

    6 days ago

    Shenzhen, Guangdong, China Teleport Commercial Service (Shenzhen) Limited Full time CN¥300,000 - CN¥600,000 per year

    Job DescriptionJob Title: Executive, Office AdministrationJob Summary:We are seeking a detail-oriented and proactive Executive to oversee office administration and facility management. This role is vital to maintaining a clean, convenient, and efficient working environment for all employees. The Executive will ensure smooth daily operations, support...

  • Service Portfolio Manager

    2 days ago

    Shenzhen, Guangdong, China RWS Group Full time CN¥300,000 - CN¥600,000 per year

    About The RoleThis position is to serve IP Renewals China clients and handle inquiries/requests/concerns/issues to deliver services, thus securing renewals revenue and ensuring client satisfaction.About ProtectRWS IP Solutions is the world's leading provider of intellectual property support services. With over 60 years of experience, our leadership in high...

  • Service Portfolio Manager

    2 days ago

    Shenzhen, Guangdong, China RWS Group Full time CN¥120,000 - CN¥240,000 per year

    Job PurposeAbout the Role   This position is to serve IP Renewals China clients and handle inquiries/requests/concerns/issues to deliver services, thus securing renewals revenue and ensuring client satisfaction. About Protect RWS IP Solutions is the world's leading provider of intellectual property support services. With over 60 years of experience, our...

  • Customer Service Manager, Patent Renewal

    4 days ago

    Shenzhen, Guangdong, China SDL GmbH Full time CN¥60,000 - CN¥1,200,000 per year

    该职位来源于猎聘 About the RoleWe are looking for a highly detail-oriented and client-focused Customer Service Manager to manage the end-to-end customer service process for patent renewal services. In this role, you will be the primary point of contact for clients, managing customers' patent renewal portfolio with satisfactory customer experience....

  • Manager|Industrial Services( Investment Promotion Service Center)

    6 days ago

    Shenzhen, Guangdong, China Colliers Full time CN¥80,000 - CN¥120,000 per year

    Company Description Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 62 countries, our more than 17,000 enterprising professionals work collaboratively to provide expert advice to real estate owners, tenants and investors.With annualized revenues of $4.3billion and $77billion of...

  • Customer Service Manager, Patent Renewal

    2 days ago

    Shenzhen, Guangdong, China RWS Group Full time CN¥50,000 - CN¥80,000 per year

    About The RoleWe are looking for a highly detail-oriented and client-focused Customer Service Manager to manage the end-to-end customer service process for patent renewal services. In this role, you will be the primary point of contact for clients, managing customers' patent renewal portfolio with satisfactory customer experience.About ProtectRWS IP...

  • Assistant Manager, Quote Services

    6 days ago

    Shenzhen, Guangdong, China Arrow Electronics Full time CN¥80,000 - CN¥120,000 per year

    Position:Assistant Manager, Quote ServicesJob Description:IP&E Pricing leader in South China and lead QS team of 9 team members.  To support IP&E automation project and manage the whole of IP&E Quote lines/conversation rate/Margin enhancement in China. To support IP&E team to drive biz and Quotation.Location:CN-Shenzhen, China (Upper Hills, Huang Gang...