Contract Logistics Customer Service Supervisor

2 days ago

Shanghai, Shanghai, China Kuehne Nagel Full time

You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.

Your Role

Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists by providing leadership + direction ensuring that all supply chain processes are seamless for our customers. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities

  • To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
  • To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
  • To ensure teams communicate with customers regarding order status or when issues arise.
  • To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
  • To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
  • To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
  • To ensure compliance with all customer contractual obligations on the part of the company.

Your Skills and Experiences

  • Your strong leadership skills along with your focus on the customer + stakeholder relationships will be the key to your success.
  • You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for + are passionate about ensuring all of your customers, suppliers + community are kept safe.

Good Reasons to Join

We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us and click apply today

  • Customer Service Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Markem-Imaje Full time $50,000 - $80,000 per year

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...

  • Customer Service Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Markem-Imaje Full time CN¥120,000 - CN¥180,000 per year

    Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product...

  • National Contract Logistics Business Development Manager

    2 weeks ago

    Shanghai, Shanghai, China Kuehne Nagel Full time CN¥900,000 - CN¥1,200,000 per year

    You will be part of our Contract Logistics team, adding your leadership expertise + skills to the delivery of Business Growth.Your RoleYour primary objective will be to develop existing or new Contract Logistics business by coordinating all business development actions + triggering opportunities for larger accounts at a country or cluster level.You will do...

  • Customer Service Manager

    6 days ago

    Shanghai, Shanghai, China JAS Full time

    JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management...

  • Customer Service Representative

    6 days ago

    Shanghai, Shanghai, China Incora Full time

    Purpose: To provide business support to sales team and provide professional and efficient service to customers.Duties And ResponsibilitiesBe familiar with, understand and integrate into the corporate culture, values and vision of the whole company, and all actions, practices and decisions must be consistent with them.Understand and master Incora's JDE system...

  • Supplier & Customer Service Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Watts Water Technologies Full time CN¥1,200,000 - CN¥2,400,000 per year

    To support the management of customer service and supply chain operations, ensuring high service levels and efficient processes. The Supervisor will assist in overseeing daily activities, improving supplier performance, and enhancing customer satisfaction through effective communication and process optimization.Responsibilities And DutiesAssist in managing...

  • Supplier & Customer Service Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Watts Water Technologies Full time CN¥1,200,000 - CN¥2,400,000 per year

    To support the management of customer service and supply chain operations, ensuring high service levels and efficient processes. The Supervisor will assist in overseeing daily activities, improving supplier performance, and enhancing customer satisfaction through effective communication and process optimization.RESPONSIBILITIES AND DUTIES:Assist in managing...

  • Logistics Digital Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Mondelēz International Full time CN¥900,000 - CN¥1,200,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will track network inventory in distribution centers in your business unit or region. You will process stock transfer orders and work closely with supply planners, transportation, and customer service to ensure that...

  • Logistics Digital Supervisor

    2 weeks ago

    Shanghai, Shanghai, China Mondelēz International Full time CN¥900,000 - CN¥1,200,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will track network inventory in distribution centers in your business unit or region. You will process stock transfer orders and work closely with supply planners, transportation, and customer service to ensure that...

  • Field Service Supervisor – China

    4 days ago

    Shanghai, Shanghai, China Repligen Corporation Full time

    OverviewTheField Service Supervisor – Chinawill manage and develop a small local team of Field Service Engineers while remaining hands-on in providing installation, maintenance, and technical support for Repligen systems. The role will also take the lead in service scheduling, customer communication, and service business development—ensuring that Chinese...