Senior Account Director

6 days ago

Hong Kong, China Colt Technology Services Full time CNÂ¥120,000 - CNÂ¥240,000 per year

Role purpose

Being a Hybrid Sales position, the purpose of this role is to deliver a regular stream of new customer relationships to Colt and grow existing accounts through upselling and cross-selling

Key accountabilities

  • Act as the main contact, foster strong and long-term relationship with customers across multiple functions and seniority
  • Understand and access customer needs and business goals
  • Collaborate with internal teams and partners to develop effective strategies and solution
  • Meet business objectives to grow and retain revenues
  • Identify and manage renewals, new business, upsell/cross-sell opportunities
  • Submit reports and conduct regular reviews on achievement against key metrics
  • Develop and execute account development plans
  • Handle customer complaints and escalations, ensuring prompt and effective resolution

Key performance indicators (financial and non-financial)

  • Achieve Monthly New Sales and Revenue target (determined by starting grade, market covered, etc.)
  • Develop and maintain Account Development Plan and/or Territory Plan
  • Weekly sales activities target (e.g. 6 face-to-face customer visits per week)

Relationships and key contacts

Existing network of local contacts a plus – especially at decision-making levels

Role specific requirements

Skills & Experience

  • Sales background and proof of selling successfully (meeting targets) in previous sales role(s) required
  • Demonstrated experience and comfort selling to C-level contacts (as well as all other ranges and types of contacts in customer organizations)
  • Excellent verbal and written communication skills to interact effectively with customers and internal teams
  • Strategic thinking with ability to develop and implement strategies to meet customer needs and drive account growth
  • Proficient in managing time and resources across multiple accounts and projects simultaneously

Qualifications

  • Knowledge of digital infrastructure solution (connectivity, hosting, security, managed services)
  • Knowledge of Capital Markets a plus

Behaviours

  • Self-starter to stay in charge of accounts, anticipate potential issues and take initiatives
  • Self-motivate and engage with little direct supervision
  • Adopt communication style, actively listen to customers and colleagues and ask insightful questions for maximum understandings
  • Customer-focused mindset, proactive approach to ensuring customer satisfaction and loyalty
  • Collaborate and work effectively with internal teams to ensure customers receive an excellent service experience
  • Take ownership of customers and projects, demonstrate consistency and reliability in your actions and follow through
  • Strong desire and drive to challenge the market

Others

Proficient in English, Cantonese and/or Mandarin. Korean and/or Japanese a plus.

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