Client Success Manager

Background
Re-Hub empowers global luxury and premium brands in China with market and competitive insights to inform their strategy and generate growth opportunities.

Re-hub is now a DLG Company.

We do that via our proprietary data-driven platforms with full coverage of China Digital

Ecosystem:

• COMPASS – Competitive intelligence platform that allows brands to benchmark their performance vs competitors in official channels across the digital ecosystem
• SPECTRUM – Grey Market monitoring platform that allows brands to monitor their products being sold by resellers across platforms
• SENTINEL – Pre-owned products monitoring platform

Role
Job Title: Client Manager
We are seeking a dynamic and customer-obsessed client manager to join our team, focused on driving value and retention for luxury brands and retailers using our cutting-edge e-commerce data platform. In this role, you will serve as the primary liaison between our clients and internal teams, ensuring seamless adoption, maximizing platform utilization, and fostering long-term partnerships with high-end brands.

Key Responsibilities:

• Build and nurture strong, trust-based relationships with luxury clients acting as their strategic advisor for leveraging our data platform to optimize e-commerce performance and revenue growth
• Conduct regular business reviews to align platform usage with client business values, identify upsell/cross-sell opportunities, and address evolving needs (e.g., analytics integration, personalized reporting, trend analysis)
• Lead onboarding and training initiatives, ensuring clients fully utilize platform features (e.g., real-time dashboards, brand/product analytics, competitor benchmarking) to drive data-informed decisions
• Collaborate with product, sales, and data teams to resolve client challenges, escalate feedback, and advocate for enhancements that align with luxury market demands
• Monitor client health metrics (usage,sentiment,engagement…) and proactively develop strategies to mitigate churn and enhance retention
• Stay abreast of luxury e-commerce trends, data analytics best practices, and competitor offerings to position our platform as a critical tool for client success

Qualifications:

• Bachelor's degree in Business, Marketing, Data Analytics, or a related field;
• 3+ years of experience in customer success, account management, or client relations, ideally within luxury, e-commerce, or data/tech platforms serving high-end brands
• Deep understanding of luxury consumer behavior, e-commerce KPIs (e.g., conversion rates, GMV,return rate), and sharp on data
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical stakeholders and visilize the proposal in an audience-friendly approach
• Strong problem-solving skills and a results-driven mindset, with a track record of exceeding retention and growth targets
• Proficiency in CRM software (e.g.Monday) and big data processing
• Business English Proficiency

What We Offer:

• The opportunity to work with iconic luxury brands and shape their digital success
• A collaborative, innovative environment at the intersection of data technology and luxury retail
• Competitive salary, performance bonuses, and comprehensive benefits

If you are passionate about client success, luxury e-commerce, and leveraging data to drive impact, we want to hear from you.

What We Offer

• Work for leading global brands
• Work on real world data projects
• Be an active part of highly disruptive data-driven projects
• Join a highly passionate, energetic and multicultural team
• Office located in the heart of Huangpu District

Powered by JazzHR

wwbMNHOOVI