Senior Enterprise Client Success Manager

About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We're looking for
An experienced
Senior Enterprise Client Success Manager
, based in our Shenzhen or Shanghai office, to join our Global Enterprise Team.

Job Description

• Build and maintain strategic partnerships with global marketplaces from China.
• Design and execute strategic account plans to secure a competitive edge for the company.
• Identify and evaluate potential opportunities by analyzing market trends, deal requirements, and financials; recommend alternatives and resolve internal priorities.
• Develop negotiation strategies by assessing risks, estimating partners' needs, and aligning goals.
• Collaborate with global enterprise, product, and solution teams to create value for partners from a China market perspective.
• Manage and strengthen relationships with the China-based leadership teams of global marketplaces.

Requirements

• Native Chinese speaker with strong proficiency in English.
• Minimum 8 years' proven experience in business development.
• Strong sales and negotiation skills.
• Background in e-commerce, trading, logistics, or advertising. Direct experience with global e-commerce marketplaces is a strong plus.
• Ability to analyze and understand user behavior and needs.
• Excellent communication, presentation, and interpersonal skills.
• Solid technical and product knowledge.
• Strong team player with a collaborative mindset.
• Outstanding academic background in business or related fields.
• Proficiency in MS Office, especially PowerPoint & Excel.
• Strong analytical, organizational, and strategic thinking skills.
• Quick learner with adaptability to new challenges.
• Proven ability to engage with senior stakeholders and manage cross-functional teams across cultures.

The following would be considered an advantage

• Familiarity with the payments industry.
• Deep understanding of the e-commerce and marketplace ecosystem.
• Experience with data analytics and BI tools.
• Experience working in international companies.

The Payoneer Ways of Working
Act as our customer's partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build Each Other Up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.