Supervisor, IT Operations, Solta

6 days ago

Shanghai, Shanghai, China Bausch Health Full time $60,000 - $120,000 per year

Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.

We are seeking an experienced IT Supervisor to lead regional IT support operations across the Asia Pacific region, managing a team of contractors and ensuring consistent service delivery. This role combines technical expertise with leadership and vendor management, requiring strong coordination across time zones and cultures. The ideal candidate will have a strategic mindset, excellent communication skills, and a passion for operational excellence.

Responsibilities

· Supervise IT support, including contractors across APAC countries, ensuring high-quality support and adherence to SLAs.

· Coordinate regional IT operations, including escalations, reporting, and performance reviews.

· Collaborate with global IT leadership to align regional strategies with corporate standards.

· Provide guidance on Windows desktop support, Office 365 administration, and Cisco network troubleshooting.

· Ensure mobile device management and remote access security policies are consistently enforced across regions.

· Lead regional IT projects such as hardware refreshes, cloud integrations, and system upgrades.

· Manage vendor relationships and evaluate contractor performance.

· Oversee patch management, vulnerability assessments, and compliance with corporate IT security policies.

· Act as a regional liaison between IT and business units, translating technical needs into actionable plans.

· Conduct training and awareness sessions for end-users and contractors.

· Support enterprise applications, ensuring they meet business requirements and function effectively, including WeCom, DingTalk, Concur, SalesForce, Dynamics365.

· Facilitate the implementation and integration of new applications and software solutions within the existing IT ecosystem.

· Assist in the development and maintenance of application documentation, including user guides and training materials.

· Ensure that all applications comply with corporate data security and privacy policies.

Qualifications

· 5+ years in IT support or infrastructure roles, time in a supervisory or team lead capacity is a plus.

· Experience in enterprise application deployment and project management is preferred.

· Strong understanding of Windows OS, Office 365, Cisco networks, and mobile device management.

· Proven experience managing remote teams and vendors across multiple countries.

· Business fluency in English; additional APAC languages are a plus.

· Bachelor's degree or above in IT or related field.

We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

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