Sr Customer Development Rep

(Grade: GCB7)

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management,  Private Banking and Insurance.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions

To hand over customer relationship properly to their relationship managers after closing sales

To provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction

To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Qualifications - Internal

To be successful in the role, you should meet the following requirements:

-  University degree or above (recognized by the state)

-  Strong interpersonal skills and effective presentation skills

-  Well-developed service and sales attitude with ability to work under pressure

-  Presentable, Outgoing and Persuasive

-  Good oral and written English is preferable

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager's if you are a Regulatory Approval/Filing Required Role) approval in the application. 

Please ensure to completely understand the 'Internal Job Application Criteria' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-

For details, please contact at Qi YANG

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. (Additional text if role is only looking for domestic candidates)

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. (Additional text if role is Enhanced vetting)

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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