Head of Operations

4 days ago

Tag CHN Shanghai WLT Shanghai, China Williams Lea Full time $120,000 - $180,000 per year

Key Responsibilities

  • Solution and costing approval for new client opportunities or contract renewals 
  • Labor management, utilization, productivity, standardization and technology usage
  • Quality of Tag delivery services to all clients, from within our own business or any third parties we engage with
  • Continuous Improvement to drive operational effectiveness in the region and improve profitability across all accounts
  • Development and sharing of best practices across the region and global organization
  • Adherence to all R&C and H&S requirements internally and externally to minimize risk to the business
  • Responsible for approving, implementing and governing best practice across the APAC region
  • Will be responsible for implementing processes within the team and the creation / management of the Operations manual and processes
  • In conjunction with the MD's assist in developing processes for the business service lines focusing on delivering on time, to specification, to quality and to contractual targets
  • Develops strong relationships with RSS & Finance
  • Implements and uses management information systems
  • Ensures best practice in conjunction with wider Williams Lea Tag operations group
  • Measure customer satisfaction and take appropriate action
  • Set and review local operating procedures on a regular basis
  • Put in place processes and governance of processes to measure KPI's and service standards against agreed and obligated levels
  • Predict potential areas of shortfall and implement remedial action as necessary
  • Seek and develop opportunities for process improvements and enhancements
  • Be an informed and authoritative point of contact for key stakeholders to address any contract, transactional, contract or supplier issues

Person Specification

  • Significant industry experience in Production agencies would be required
  • Proven success at finding solutions to meet business and client needs
  • Change management experience
  • Drive and discipline to design and implement business solutions
  • Capable of developing and implementing plans and strategy 
  • Strong planning and organizing skills with a logical approach
  • Flexible team player
  • Ability to set standards and communicate them to others
  • Experience of working closely with teams and inputting into process design 
  • Positive communication and interpersonal skills at a very high level
  • Credible at all levels within client, partner and internal departments
  • Strong commercial awareness, ability to plan and negotiate
  • Continuous improvement mindset
  • Can do attitude
  • Dynamic, yet detail-orientated outlook
  • Self motivated, able to work with the minimum of supervision
  • Able to manage and motivate others with a leadership style

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