Watches & Fine Jewelry Boutique High-end Manager

7 months ago

Hangzhou, China CHANEL Full time

We are looking for a passionate Boutique High-end Manager be the reference for all HIGH-END BUSINESS matters within their boutique and possesses expert knowledge in High End Business (HIGH-END BUSINESS) categories (High Jewelry, High end Watches). Engage & strengthen relationships with top clients and deliver the Brand ultimate luxury experience.

Leveraging your unique experiences, CHANEL will enable you to

Driving the high-end business sales objectives of his/her boutique. Act as the key person of his/her boutique in developing the HIGH JEWELRY client base and nurturing the CEM with HIGH JEWELRY clients. Inspire and motivate the entire team in providing the ultimate luxury customer experience;

You are energized by

High-End Business Focus

Act as the high-end business partner to HOB: Drive & achieve individual & boutique level high-end sales Grow & develop the high-end client base in partnership with boutique management team Voice out the needs of his/her boutique in how to advance HIGH-END BUSINESS sales opportunities and staff capabilities Seek new HE sales & client development/acquisition opportunities both within, and outside of the boutique: - actively take initiative in turning these leads into action plans with HIGH-END BUSINESS retail manager Provide timely reporting on his/her boutique’s HIGH-END BUSINESS sales

Expertise and Business Acumen

Comprehends how the WFJ business generates revenues in relation to measurable KPIs tied to commercial, client, operations and brand aspects; and how HE sales contribute to results rt stellar HIGH-END BUSINESS awareness amongst boutique population (FJA and FA) & execute HIGH-END BUSINESS sales strategies Develop sales & educational tools for the retail population to advance HIGH-END BUSINESS sales & story-telling capabilities Ignite clients’ desire of purchase through styling expertise: mixing and matching of Jewellery pieces across different Chanel collections as well as the clients’ own Jewellery.

Delivery of Ultimate Luxury Customer Experience

To actively engage & escort VIP clients in Salon Prives, HE event and overseas trips Develop High-end partnerships & synergy between boutiques, with best practices & case study sharing to create a platform for synergy and success within market Provide coaching to the team on how to engage & captivate potential High-End clients Supervise and observe the behavior & performances of frontline, and step in to provide prompt assistance in customer enquiries and complaint resolution quickly and effectively Strategic planning and assistance to BTQ staff on High End CEM management

Client Engagement and Relationship Management

Recruit clients beyond Chanel distribution (networking) Establish own client network & ability to perform advanced client profiling Monitor and enforce staff’s client engagement & relationship-building behavior for High-end clients, and provide timely feedback of praise and/or areas of improvement Closely work with Fashion team to identify and convert their VIP clients database, and to “buy-in” our fashion team counterparts Work with individual boutique team members to gain a thorough and personalized understanding of HIGH-END BUSINESS clients to provide personalized experiences and services Take the lead on client outreach initiatives & execution outside of WFJ network through Fashion teams, landlords, personal shoppers, and to share mall shopper insights from competitor brands To understand his/her boutique’s HIGH-END BUSINESS clients thoroughly and be able to prioritize different clients depending on the appropriate event/ sales opportunity Closely monitor Client Engagement results and partner with boutique management team to take necessary actions to optimize results

High End Assortment Merchandise & Inventory

Support HOB in proposing the right HIGH-END BUSINESS category mix for boutique based on his/her boutique’s HIGH-END BUSINESS needsProvide regular feedback from clients on HIGH-END BUSINESS categories to retail & merchandising management teamsMake suggestions to VM in driving HIGH-END BUSINESS salesActively suggest HIGH-END BUSINESS merchandise transfer proposals when there are high potential sales opportunities and to leverage those opportunities across WFJ boutiquesProvide recommendations on repair and quality check of HIGH-END BUSINESS categoriesSupervise inventory & report Discrepancies in a timely manner as determined by the retail managementReinforce Company guidelines and ensure that proper controls are being followed to prevent stock losses, pilferage or damage through daily briefing and coaching session.

What you can bring to the team

Solid experience in retail industry, experience in WFJ / luxury background; Charismatic personality and ability to handle pressure; Good presentation with excellent interpersonal, teamwork & communication skills. Strong customer services mindset and excellent customer service skills Open to feedback and able to deliver messages in a positive manner. High-end role model in BTQ including deep listening, open minded, empathy, caring. Minimum 5 years experience of relevant retail management experience

  • Head of Key Stage 1

    2 months ago

    Hangzhou, China Dipont Education Full time

    Hangzhou Dipont School of Arts and Science (formerly RDFZ King's College School Hangzhou) is seeking to appoint a Head of Key Stage 1 and 2 to join King’s College International School, Hangzhou for an August 2025 start.KCIS is a warm and collegiate international learning community in China looking to appoint a Head of Key Stage 1/2 to help lead our...

  • Manager, Paid Account Manager, Global Selling

    7 months ago

    Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Full time

    Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local Sellers’...

  • Sales(instrument)

    3 months ago

    Hangzhou, China Agilent Full time

    Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve...

  • Fulfilment Integration Manager

    7 months ago

    Hangzhou, China Ikea Full time

    Job ID: CN Date posted: 05/06/ WHAT YOU'LL NEED TO HAVE University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management. 2-4 years working experience in leading people and/or management position (preferable in distribution, retail, logistics or...

  • General Manager-C

    7 months ago

    Hangzhou, China Marriott International Full time

    JOB SUMMARY  Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives...

  • Account Manager, Transparency

    6 months ago

    Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer Brands and consumers to...

  • Management Development Program ’Ignite’

    7 months ago

    Hangzhou, China AMAN Full time

    POSITION OVERVIEW At Aman Group we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and...

  • Sr Compliance Acct Manager

    6 months ago

    Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Full time

    Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce stores. The China Global Selling team aim to deliver this vision...

  • Sr Compliance Acct Manager

    6 months ago

    Hangzhou, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

    Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce stores. The China Global Selling team aim to deliver this vision...

  • Alpha Professional Service Test Analyst

    7 months ago

    Hangzhou, China State Street Full time

    Who we are looking for: China Based, Business Tester with 3+ years of experience to define and implement joint test strategies with client and stakeholders across all in scope workstreams for projects. Why this role is important to us: The Alpha strategy and implementation need strong quality control to ensure our services to client can meet their...

  • Process Engineer

    5 months ago

    Hangzhou, China International Flavors & Fragrances Full time

    Job Description At IFF, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. Passionate, creative, empowered and expert, we are constantly looking for new challenges—and developing new-to-world solutions that answer them. As a member of the Engineering/Maintenance team, the Chemical Engineer will be...

  • Alpha Professional Service Test Lead

    6 months ago

    Hangzhou, China State Street Full time

    Job Description Who we are looking for: China Based, Business Test Manager with 7+ years of experience to define and implement joint test strategies with client and stakeholders across all in scope workstreams for projects. Why this role is important to us: The Alpha strategy and implementation need strong quality control to ensure our services...

  • Alternative Ops Derivatives

    5 months ago

    Hangzhou, China State Street Full time

    Who we are looking for As an Associate 2 of Derivatives OTC Back Office team, you will interact with internal or external parties to complete OTC end to end process including trade processing, pricing, valuation and reconciliation in accordance with established procedures for APAC clients and is responsible for timeliness and accuracy of required...

  • Chief Editor 医学内容主编

    7 months ago

    Hangzhou, China Pfizer Full time

    Job Summary: The Chief Editor will be responsible for managing several priority TA’s online content production and operation across the online content whole lifecycle, thus creating exceptional content experiences to meet not only external HCP and patient’s needs, but also satisfy internal user’s expectation. Success will be met through exceptionally...

  • Project Manager

    6 months ago

    Hangzhou, China Kimball Electronics Full time

    Manage the project department Allocate project to team member based on their capability and knowledge. Train and guide team members on project management and all knowledges required. Evaluate team members performance and setup the plan for personal career development. Eliminate concerns and conflicts of team’s work. Support team members for trouble...

  • Senior Regional Trade Activation Manager, Injectable Aesthetics, Hangzhou

    7 months ago

    Hangzhou, China Galderma Full time

    Description To drive growth by defining Aesthetic area marketing strategy regional wise, planning and tracking the strategy execution and tactics from the consumer behavior, consumer insights and market dynamics. Key Responsibilities    Work out annual calendar, alignment across the sales departments (sales director) on field sales needs and...

  • Alpha Operations Manager, Assistant Vice President

    5 months ago

    Hangzhou, China State Street Full time

    Job Description Who we are looking for Alpha Portfolio Service team is a dedicated global business team working with SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Information Delivery to our clients within the Operational Control Framework (OCF). The team are considered to be Subject Matter...

  • Middle Office, Associate 1

    6 months ago

    Hangzhou, China State Street Full time

    Who we are looking for The Alpha Portfolio Services team is a dedicated global business team working with Clients, SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Information Delivery to our clients. The Alpha Portfolio Services team is responsible for ensuring the Investment book of records is...

  • TBAM (logistic programs), CN Global Selling ESM

    7 months ago

    Hangzhou, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

    We are looking for a results-driven account managers with sales/account management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing the SEND product; meanwhile deliver first-class level of services to customer satisfaction. The Time-bound Account Manager (TBAM) for SEND will have...

  • Guest Relations Manager

    7 months ago

    Hangzhou, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...