常州运维站点负责人(J20672)

3 weeks ago


Changzhou, China WuXi AppTec Full time
职位描述:

• 交付高质量IT服务给到相关业务部门,包括电脑终端设备,瘦客户机及相关网络服务,操作系统及办公软件等服务。
• 保障公司运维体系及相关IT服务的可靠性,确保所有的日常交付任务可以顺利的从项目团队转交到运维小组,并进行日常的运维工作。
• 管理IT运维小组约10+桌面运维工程师 ,培训和建立和谐的内部团队气氛,建立团队积极向上的文化及客户导向型的团队,确保团队流失率处于较低的水平。
• 以提升最终用户的IT服务体验作为最终目标,持续改进IT服务流程,提高团队技术能力。快速响应各类的IT问题及故障,协调相关故障可以在最短时间内找到根本原因并解决,确保业务的可持续性及运维稳定。
• 和其他团队紧密合作,包括但不仅仅包括DI团队、架构师团队,专业技术团队,开发团队及IT服务台,并提供优化的IT运维解决方案。
• 工作中需遵循公司的ITIL流程规范,包括故障升级流程,问题管理流程,及配置管理相关流程。
• 管理IT运维小组确保基建项目顺利推进。参与公司的6Sigma精益管理项目,提供稳定高效的IT服务交付,满足各业务部门的IT需求。
• 负责站点IT运维团队的日常运营管理,团队组建,能力建设,提供基于工作需求的团队培训。

任职资格:

职位要求:

1.8年以上IT技术岗位工作经验,3年以上团队管理经验,熟悉IT项目管理流程,IT服务交付及IT流程优化。
2.大型企业超过5年的工作经验,熟悉IT运营及集团企业的管理模式。
3.熟悉Gxp体系、计算机化系统验证相关工作经验。
4.熟悉ITIL的管理模型,并在日常工作中熟练运营相关方法论。
5.良好的沟通能力及人际沟通技巧,能短时间内建立起关键客户的信任度。
6.要有良好的抗压性,能适应灵活的工作时间及紧急任务安排。
7.较好的责任心,需要有上进心,并进行自我管理



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