Customer Success Manager 客户成功经理

Found in: Talent CN S2 - 1 week ago

Shanghai, China Tenjin Full time

Tenjin is a leading mobile marketing analytics platform that helps app developers and marketers make better data-driven decisions. Our mission is to empower our clients to build and grow successful mobile businesses by providing them with the insights and tools they need to optimize their user acquisition, engagement, and monetization strategies.

Tenjin 是一家领先的移动营销分析平台，帮助应用程序开发者和营销人员做出更好的数据驱动决策。我们的使命是通过为客户提供用户获取，变现和互动的策略优化提供所需的洞察和工具，赋能客户建立和发展成功的移动业务。

We are looking for an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for providing consulting services and technical support to developers who use our platform, maintaining a strong relationship with existing clients, and also work closely with our product and engineering teams to ensure that our platform meets the needs of our customers.

我们正在寻找一名有经验的客户成功经理加入我们的团队。作为客户成功经理，您将负责为使用我们平台的开发人员提供咨询服务和技术支持，与现有客户保持紧密联系，并与我们的产品和工程团队密切合作，确保我们的平台满足客户的需求。


Your responsibilities

  • Provide technical support and consulting to developers using our platform, optimizing user acquisition and engagement.
  • Keep our valuable customers engaged and satisfied by providing them with the best possible experience.
  • Advise early developers on budgeting and campaign management strategies.
  • Set up campaign measurement tools and provide budget recommendations to clients.
  • Collaborate with product and engineering teams to address developer community needs.
  • Gather developer feedback and communicate to product and engineering teams.

您的职责

  • 为使用我们平台的开发人员提供技术支持和咨询服务，优化用户获取和互动。
  • 通过提供最佳体验，保持我们有价值的客户的参与和满意度。
  • 为早期开发人员提供预算和活动管理策略建议。
  • 设置推广活动测量工具并向客户提供预算建议。
  • 与产品和工程团队合作，解决开发人员社区的需求。
  • 收集开发人员反馈并与产品和工程团队沟通。

Requirements

  • A bachelor's degree in business, marketing, engineering, or a related field
  • 2+ years of experience in mobile user acquisition, mobile game publishing, management consulting in the tech sector, customer service, or a related field
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to build and maintain relationships with customers.
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Experience with SaaS products or services is a plus
  • Experience analyzing results with SQL in databases.
  • Knowledge of mobile app development and mobile app marketing.
  • Strong technical skills and understanding of how APIs and SDKs work.
  • Location: Greater China (Shanghai, as preferred)
  • Interview: screening call, panel Interviews, assignment

要求

  • 商业、营销、工程或相关领域的学士学位
  • 2年以上移动用户获取、移动游戏发布、科技行业的管理咨询、客户服务或相关领域的经验
  • 出色的沟通和人际交往技能。
  • 展示与客户建立和维护关系的能力。
  • 强大的解决问题和分析能力
  • 能够独立工作和作为团队的一部分工作
  • 具有 SaaS 产品或服务经验的人更佳
  • 使用 SQL 在数据库中分析结果的经验。
  • 了解移动应用程序开发和移动应用市场营销。
  • 夯实的技术技能和理解 API 和 SDK 的工作原理。
  • 工作地点: 大中华地区 (上海优先)
  • 面试流程: 电话筛选, 小组面试, 案例分析


Preferred Requirements

  • Prior experience as a publishing manager or user acquisition manager.
  • Experience designing creatives for mobile apps.
  • Experience with event planning and public speaking.
  • Fluent in Russian

加分项

  • 作为发行经理或投放经理的先前经验。
  • 设计移动应用程序的创意经验。
  • 活动策划和公开演讲的经验。
  • 流利的俄语

Benefits

  • Annual budget for learning and personal development
  • Budget for fitness/well-being activities
  • Budget towards vacation activities -- accommodation, flights, etc.
  • Regular (also virtual) Team Event
  • Flexible working hours
  • 学习和个人发展的补助
  • 健身/健康活动补助
  • 假期补助
  • 定期团队活动和跨国聚会
  • 无需打卡


A little bit about us:

  • We are headquartered in San Francisco, CA with offices in Tokyo, Berlin, and Shanghai.
  • Our team consists of experienced professionals who are passionate about mobile technology and data analytics.
  • We are committed to creating an inclusive culture that values diversity and encourages people from all backgrounds to bring their unique perspectives and experiences to work

更多介绍：

  • 我们是一家总部位于加利福尼亚州旧金山，拥有东京、柏林和上海办事处的公司。
  • 我们的团队由经验丰富的专业人士组成，热衷于移动技术和数据分析。
  • 我们致力于打造一个包容多元、推崇多样性的文化，鼓励来自各种背景的人带着自己独特的视角和经验来工作。

If you're excited about the opportunity to join a fast-growing company that is at the forefront of mobile marketing analytics, we'd love to hear from you. Apply today and let's build something great together

如果您对加入一家快速发展、处于移动营销分析前沿的公司感到兴奋，我们非常期待收到您的申请。赶快申请吧，让我们一起做出伟大的事情吧！


If you're interested, please submitted your 1-page resume, thanks

如果您感兴趣，请提交一份一页的英文简历，谢谢！

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