Manager, Customer Success
Found in: Talent CN S2 - 2 weeks ago
Job Description
RESPONSIBILITIES
● Conducts performance reviews for direct reports
● Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
● Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
● Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
● Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
● Consult with clients regarding general concerns
● Conduct external presentations
● Supervise all stages of project management and monitor performance
● Drive client satisfaction by providing insights and actionable recommendations during presentations
● Develop strategic understanding of industry trends, competition and opportunities of Nielsen
● Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
● Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
Qualifications
A LITTLE BIT ABOUT YOU
● A diverse work environment
● Learning achievement academy
● Global exposure and engagement
● Ongoing career growth and skill development
● Engaging and challenging work within our portfolio of global clients
● Culture of performance-based rewards
QUALIFICATIONS
● University degree or equivalent experience
● 5+ years professional work experience
● Experience managing people
● Strong Business English knowledge, both verbal and written (and local language if required)
● Strong communication skills
● Experience working in a digital enabled environment
● Ability to work within a virtual environment
● Demonstrated strong leadership and people management skills
● Strong business and financial acumen
● Understanding of growth and brand strategy
● Strong Project management skills
Additional Information
/LP
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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