Customer Proposition Senior Manager, HSBC Fintech

Found in: Talent CN S2 - 6 days ago


Shanghai, China HSBC Full time

China is a key strategic market for HSBC, representing significant growth potential for the group. To continue to drive a customer-led business and enable accelerated growth, the Pan-China WPB Customer Proposition and Marketing team covering Global Private Banking (GPB), Premier and Pinnacle will look to transform our client offerings and experiences to truly delight our clients. The team will also look to reinforce our brand in the market and cement our positioning as a leading wealth manager and international bank.

As an integral part of the team, this role will be tasked with leveraging a customer-led lens to develop best-in-class proposition offers that differentiate HSBC from our competitors.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Have a strong understanding of market best practices and standards in order to understand what “good looks like” and where we can invest time and resources to differentiate ourselves

Be able to take a customer-led lens to understand HSBC’s current proposition offers and what’s working / not working

Develop a meaningful EBS proposition for Premier customer portfolio growth through a robust collaboration mechanism with Group EBS team and GB/CMB.

Lead the Premier propositions development for different customer persona, based on customer insights (from both external market research and internal analytics), and determine the optimal products and services (along with the relevant sales and service model) to be provided to the target customers to best fulfill their needs

Work with Group and relevant local stakeholder, including but not limited to IWS, distribution, data analytics, etc to implement the proposition offer, enhancing customer experience, thus supporting Premier customer growth, and value uplift by deepening of client relationships

Work closely with Marketing to develop marketing programs and initiatives to ensure that key business programs and initiatives are promoted and communicated (including both above the line communication as well as below the line) to the target audience in the most effective and efficient manner (including both digital / online as well as non-digital /offline)

Post implementation, ensure there’s a holistic review mechanism to evaluation program effectiveness for future improvement

Manage and lead Premier proposition team, to engage & motivate team members, fostering harmonious team culture to encourage ownership, cooperation and delivery

Requirements

To be successful in the role, you should meet the following requirements:

Bachelor above degree

Minimum 10 years of customer segmentation experience

Customer-centric, with the ability to clearly understand and analyze the needs, wants and behavior of customers, thorough understanding of customer segmentation and management techniques, as well as the products supported and the regulation & governance impacted

Strong planning, analytical, communications & influencing skills

Ability to act on own initiative and exercise creativity in problem solving, coordinating a wide variety of solutions into one or more projects

Strong decision making capability by leveraging solid market/customer insight, and business judgement

Strong leadership and team management skills with proven record

Fluent in English and Mandarin


  • Senior Regulatory Compliance Manager, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance...

  • Digital Growth Manager, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago


    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: The individual in this role will be responsible for turning our existing retail banking or wealth management products into as well as creating new digital propositions that will meet customer needs. This may imply new products, services, partnerships or...

  • Corporate Solutions Manager, HSBC Fintech

    Found in: Talent CN S2 - 14 hours ago


    Shanghai, China HSBC Full time

    The Corporate Account Manager (Local title: Corporate Product Manager) is responsible for developing and maintaining the relationship between HSBC and international corporates (normaly head of HR Benefits and Mobility). The role is accountable for an entire portfolio of firms, these may vary in size and complexity from GBM to CMB relationships in multiple...

  • Senior Financial Crime Compliance Manager, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    此招聘广告仅提供英文版,敬请知悉 As Risk Stewards,Financial Crime Compliance officer provides advice, guidance, opinions, direction, and training related to the regulatory landscape to the First Line of Defence/business. To ensure the business complies with the letter and spirit of relevant regulations, thereby delivering fair outcomes for...

  • Communications Manager, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    The role holder's principal accountability would be to design and execute internal and external communications plans to support business activities, in line with HSBC policies. Communications team would support internal communications for employees as well as external communications for a variety of audiences. The role would report to a senior...

  • HR Manager Talent Acquisition, Pinnacle, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Human Resources (HR) Human Resources leads the implementation of the Group’s People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support...

  • Senior Business Planning Manager, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: Driving right & strong strategies and initiatives to achieve business growth Managing Costs and Resources to be within FRP and coordinating local requests to support business growth Support business planning work, reporting to Group, Regional and WPB...

  • Assistant Corporate Solutions Manager, HSBC Broker

    Found in: Talent CN S2 - 1 week ago


    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. Specific skills required: •Strong sales, interpersonal, organizational, communications, negotiations and lateral thinking skills. •Demonstrated ability to build relationships with internal business partners as well as external corporate clients. •Extensive knowledge of...

  • Business Process Change Manager, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Pan China Wealth and Personal Banking Transformation team is looking for dynamic, driven and passionate Business Process Change Manager to join us to shape, deliver and embed better customer outcomes across various products, propositions and channels. Transformation is a diverse team of professionals that value personal development and are committed to...

  • Head of Events and Customer Experience, HSBC Broker

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently...


  • Shanghai, China HSBC Full time

    As an integral part of the team, the Customer Research team will be tasked to support the Pan-China business to develop deep client insight across pre design, during design and post implementation phases and enable truly customer-centric delivery and continuous optimization. We are currently seeking an experienced professional to join our team. In this...

  • Assistant Data and Analytics Manager, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    BI & Visualisation Design prepare mock-ups for Dashboards, defining the best layout for the data based on requirements. Experience is required in adopting user centric design methods to make data easy to consume for users and specialist knowledge of layout/design is best depending on the BI tools being used and their limitations. This includes the ability...

  • Head of Insight and Effectiveness, HSBC Fintech

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: Establish efficient and effective content production mechanism that can make full use of internal and external resources (tools & data, financial institutions, external experts, financial media) to continuously produce professional, practical and compliant...

  • Senior Business Manager Compliance HSBC China

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Compliance (CMP) Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable...

  • Data Privacy Officer, HSBC Life Insurance

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Headquartered in Shanghai, HSBC Life Insurance Company Limited is fully owned by HSBC Insurance (Asia) Limited and The National Trust Ltd. with a registered capital of RMB 1025 million. HSBC Life offers a comprehensive range of insurance solutions to our customers covering protection, retirement, children’s education, wealth growth and management, and...

  • Assistant Manager Account Payable HSBC China

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Digital Business Services (DBS) HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition. We are currently seeking an...

  • Chief Risk Actuary, HSBC Life Insurance

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Headquartered in Shanghai, HSBC Life Insurance Company Limited was established in August 2009. The Company offers comprehensive insurance services covering protection, retirement, children's education, legacy planning and wealth growth to individuals andfamilies. We are currently seeking an experienced professional to join this team in the role of Chief...

  • VP WPB Risk-Analytics HSBC China

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Risk Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks. All...

  • Compliance Assurance Assistant Manager HSBC China

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    Compliance (CMP) Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable...

  • Senior Finance officer, HSBC Life Insurance

    Found in: Talent CN S2 - 6 days ago


    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: • Maintain the integrity accuracy of policy accounting records. Ensure accounting practice in comply with both local and IFRS accounting policy. • Ensure the financial records are in consistent with business information stored in the business system and...