Digital Growth Manager, HSBC Fintech

Found in: Talent CN S2 - 2 weeks ago

Shanghai, China HSBC Full time

We are currently seeking an experienced professional to join our team.

In this role, you will:

The individual in this role will be responsible for turning our existing retail banking or wealth management products into as well as creating new digital propositions that will meet customer needs.

This may imply new products, services, partnerships or ecosystems. The role holder will need to ensure these features are customer driven, simple, easy louse and differentiate HSBC from competitors (not only other banks but the new breed of digital competitors offering financial products and insurance). The customer journeys should be designed for digital-first experiences and not merely "copying" interactions from other offline channels. As certain products might be manufactured by a 3rd party and sold/serviced through HSBC digital channels, the individual will need to manage hand-off points between different parties accordingly.

Likewise, it will be imperative to account for the multi-channel experience and work in collaboration with other impacted areas relationship managers in branches and/or call centers. The individual will also be expected to bring innovative ideas to the table by closely monitoring other banks, Fintech and customer trends and understanding implications on HSBC's strategy.

Last but not least, experience with user led design and working in an Agile environment will be critical to deliver a proposition that truly meets our customers’ expectations. The role will have influence over multi-million dollar digital budgets and be expected to produce returns substantially in excess.

Requirements

To be successful in the role, you should meet the following requirements:

nExperience in delivering digital transformation with tangible outcomes either within financial services industry or other organizations.

nAt least 3 years work experience in digital wealth team or other digital wealth companies (, Ants, East money, etc.)

nExtensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.

nComfortable with technology including ability to translate business and customer needs to lT requirements

nGood understanding of the asset management and solid knowledge of financial markets, mutual fund products, rich experience of influencing retail investor psychology and behavior

nSolid Chinese and English article writing skills, strong interpersonal, influencing and communication skills and able to be written communication in English

nKnowledge or ability to navigate the industry and local regulatory requirements

nAbility to be a self-starter and work independently as well as part of a team

nHigh standard of ethics, honesty and integrity

nPrefer major in Economics, Marketing

nFund qualification certificate holder

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