Head of Events and Customer Experience, HSBC Broker

Found in: Talent CN S2 - 1 week ago

Shanghai, China HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking an experienced professional to join our team.

In this role, you will:

lDesign and execute clear workflow for event and communication management and continually review its process for the business change and efficiency.

lWork closely with the sales team based on the strategy of frontline marketing and overall Pinnacle frontline communication agenda in an effective and timely manner.

lDevelop and integrates appropriate business process into the distribution development workflow, including customer experience and channel issue with backend insurance processes.

lEnsure customer feedback is communicated with appropriate team members in a timely manner to improve customer service, product utilization and increase share of wallet, and customer complaints are responded professionally, efficiently and sympathetically within agreed service standards.

lIdentify issues/root causes and draw implications on business and service improvement as well as gaps and champion improvements in the ways of working so that we can provide superior service to customers and PWP to maximize performance of the distribution team.

lSupport sales & project execution teams to streamline process to drive end-to-end solutions to enhance customer centric delivery.

lEnsure detailed, accurate working records are properly documented, and can be easily accessed by authorized staff.

lResponsible for PWP onboarding experience, including building up and optimizing the onboarding process, and overall management of PWP onboarding across the cities.

lContribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.

lSupport achievement of the HSBC vision, Values, goals and culture in personal behavior, actions and decision making.

lEnsure self and team activities comply with relevant legal and regulatory requirements and meets HSBC standards and procedures.

Requirements

To be successful in the role, you should meet the following requirements:

lRelevant experience in event and communication management, or broad scope sales, marketing experience or operation experience in insurance industry

lAble to co-opt stakeholders and manage distribution demands

lStrong leadership quality in managing multiple variation in team members job scope and seniority profile

lStrong Microsoft application knowledge and Project management is a plus

lAble to work effectively under pressure with tight timeline

lExcellent command of Chinese and English

  • Head of Insight and Effectiveness, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: Establish efficient and effective content production mechanism that can make full use of internal and external resources (tools & data, financial institutions, external experts, financial media) to continuously produce professional, practical and compliant...

  • Head of HR PINB, HSBC Broker

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Human Resources (HR) Human Resources leads the implementation of the Group’s People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support...

  • Assistant Corporate Solutions Manager, HSBC Broker

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. Specific skills required: •Strong sales, interpersonal, organizational, communications, negotiations and lateral thinking skills. •Demonstrated ability to build relationships with internal business partners as well as external corporate clients. •Extensive knowledge of...

  • Corporate Solutions Manager, HSBC Fintech

    Found in: Talent CN S2 - 3 days ago

    Shanghai, China HSBC Full time

    The Corporate Account Manager (Local title: Corporate Product Manager) is responsible for developing and maintaining the relationship between HSBC and international corporates (normaly head of HR Benefits and Mobility). The role is accountable for an entire portfolio of firms, these may vary in size and complexity from GBM to CMB relationships in multiple...

  • Customer Proposition Senior Manager, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    China is a key strategic market for HSBC, representing significant growth potential for the group. To continue to drive a customer-led business and enable accelerated growth, the Pan-China WPB Customer Proposition and Marketing team covering Global Private Banking (GPB), Premier and Pinnacle will look to transform our client offerings and experiences to...

  • Global Product and Partnership Manager

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC PINB is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Our is about people, and...

  • Assistant Manager Account Payable HSBC China

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Digital Business Services (DBS) HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition. We are currently seeking an...

  • Digital Growth Manager, HSBC Fintech

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: The individual in this role will be responsible for turning our existing retail banking or wealth management products into as well as creating new digital propositions that will meet customer needs. This may imply new products, services, partnerships or...

  • HR Manager Talent Acquisition, Pinnacle, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Human Resources (HR) Human Resources leads the implementation of the Group’s People strategy, facilitating talent management, succession planning and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement. Ensuring talent practices support...

  • Inv PE

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Wealth and Personal Banking (WPB) Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal...

  • Senior Regulatory Compliance Manager, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance...

  • Communications Manager, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    The role holder's principal accountability would be to design and execute internal and external communications plans to support business activities, in line with HSBC policies. Communications team would support internal communications for employees as well as external communications for a variety of audiences. The role would report to a senior...

  • Assistant Data and Analytics Manager, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    BI & Visualisation Design prepare mock-ups for Dashboards, defining the best layout for the data based on requirements. Experience is required in adopting user centric design methods to make data easy to consume for users and specialist knowledge of layout/design is best depending on the BI tools being used and their limitations. This includes the ability...

  • Compliance Assurance Assistant Manager HSBC China

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Compliance (CMP) Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable...

  • Senior Business Manager Compliance HSBC China

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Compliance (CMP) Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable...

  • VP WPB Risk-Analytics HSBC China

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    Risk Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks. All...

  • Partnership & Event Manager, China

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China EF Education First Full time

    Do you dream of an exciting marketing expert role where your work will have a real impact on young people’s futures?   EF International Language Campuses is looking for a dynamic, experienced and result driven Partnership & Event Manager, China to expand the brand impact in China through collaborating with potential partners and drive offline...

  • Asst FPC PSV SHH OPS HSBC China

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China HSBC Full time

    Digital Business Services (DBS) HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition. We are currently seeking an...

  • Client Services Officer HSBC China

    Found in: Talent CN S2 - 4 days ago

    Shanghai, China HSBC Full time

    Markets & Securities Services (MSS) Markets & Securities Services enables our corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk and transact seamlessly. We do this by bringing together financing solutions; sales, trading and distribution across multiple asset classes; research;...

  • Senior Financial Crime Compliance Manager, HSBC Fintech

    Found in: Talent CN S2 - 1 week ago

    Shanghai, China HSBC Full time

    此招聘广告仅提供英文版，敬请知悉 As Risk Stewards,Financial Crime Compliance officer provides advice, guidance, opinions, direction, and training related to the regulatory landscape to the First Line of Defence/business. To ensure the business complies with the letter and spirit of relevant regulations, thereby delivering fair outcomes for...