Principal Customer Projects

Found in: Talent CN S2 - 2 weeks ago

Shanghai, China Sabre Full time

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

PRINCIPAL CUSTOMER PROJECTS

Sabre Hospitality Customer Projects teams are squarely focused on top-line revenue growth by driving implementation throughput up, and driving down implementation duration, as part of customer onboarding and ongoing customer business growth. These teams are high-performing and have achieved a great deal of success with migrating thousands of customers to Sabre’s platform. As we continue to expand our footprint globally, we are seeking a talented and experienced Customer Project Manager to join our team and lead our customer-centric enterprise projects to success.

POSITION OVERVIEW:

The Principal Customer Projects will be responsible for managing enterprise-level, complex and high-risk deliveries. This position requires coordination of implementation activities and timelines, with customers teams, third-party vendors, and multiple internal installation and services teams. The individual will be responsible for planning, execution, and delivery of projects from initiation until successful implementation. The individual will then assume day-to-day customer management responsibilities and continue serve as the primary point of contact for customers, ensuring their needs are met and expectations exceeded throughout the customer lifecycle. The ideal candidate will possess strong leadership skills, a proven track record of managing complex projects, and a passion for delivering exceptional customer experiences. This is a very high-visibility role that will interact across the customer portfolio, executive team, and all business functions. Reports to Sr. Director of Customer Projects.

KEY RESPONSIBILITIES:

Work closely with US-based PMO on the planning and implementation of customer projects, ensuring alignment with client objectives, budget, and timeline.

Establish project objectives, scope, and deliverables in collaboration with clients and internal stakeholders.

Develop detailed project plans, schedules, and budgets, and track progress against milestones and KPIs.

Collaborate and work closely with the installation and services teams around the world, to implement Sabre products and services.

Identify and navigate customer and internal organization dynamics to successfully mitigate issues and risks early, at all phases of the implementation.

Foster strong relationships with clients through regular communication, status updates, and stakeholder meetings.

Serve as the primary point of contact for client inquiries, concerns, and feedback, and collaborate with cross-functional teams to address and resolve issues promptly.

Monitor project performance and profitability, and provide regular updates and reports to senior management and key stakeholders.

Lead project post-mortem reviews to identify lessons learned and best practices for future projects.

Keep current on industry, regional and country trends and provide critical insights to the leadership team.

Ensure high customer satisfaction and create reference-able customers who would be willing to vouch for Sabre Hospitality products and services.

REQUIREMENTS:

Bachelor's degree or equivalent. Master's degree preferred.

Min 10+ years of experience in managing enterprise projects and at least 3+ years in China.

Solid understanding of project management methodologies, tools, and best practices.

Experience with enterprise and large-scale migrations.

Proven track record of effectively leading teams to achieve goals and results.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Excellent leadership and interpersonal skills, with the ability to influence and motivate cross-functional teams and senior executives.

Knowledge of the hospitality industry is strongly desired.

Flexibility in working across time-zones and global teams.

LOCATION: Shanghai

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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