Customer Support Engineer
3 weeks ago
Description
PRIMARY RESPONSIBILITY:
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
CAREER LEVEL:
Works under general supervision on a wide range of assignments that require a substantial knowledge of the discipline or function. Follows established procedures, processes, or policies, but is expected to use judgment in resolving issues or recommending solutions. May participate in project teams or lead portions of projects. Has a thorough knowledge of the basic principles, practices, and processes in the applicable discipline and has a working knowledge of related fields. Provides resolutions from basic to moderately complex problems. Exercises judgment within procedures and practices in selecting methods and techniques for arriving at solutions.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at for assistance.
Brooks Automation is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
-
Customer Support Engineer
3 weeks ago
Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeDescription Main Responsibilities: 1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 2. Represents the company to the customer and assumes accountability for customer satisfaction with service. 3. Assures operational...
-
Customer Support Coordinator
4 weeks ago
Shanghai, China Oxford Instruments Full timeRole Details Business, Location: Service, Shanghai Role: Service Inside Sales (Temp) Reports to: Service Commercial Manager Direct Reports: None Primary Purpose: Support of customer succuss and experience by delivering of OiService value. Work closely with OI China customer service engineers, marketing, and cross-functional team to effectively promote and...
-
Customer Support Coordinator
3 weeks ago
Shanghai, China Oxford Instruments Plc Full timeRole Details Business, Location: Service, ShanghaiRole: Service Inside Sales (Temp)Reports to: Service Commercial ManagerDirect Reports: NonePrimary Purpose: Support of customer succuss and experience by delivering of OiService value.Work closely with OI China customer service engineers, marketing, and cross-functional team to effectively promote and...
-
Customer Operations Engineer
2 weeks ago
Shanghai, China Cloudera Full timeJob Description : At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...
-
Customer Support Representative
3 weeks ago
Shanghai, China Hubstaff Full timeAbout us: Strikingly is a modern, mobile-optimized website builder thats extremely easy to use. Our mission is to give everyone the power to unleash their individuality. Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. Were backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity...
-
Sales Supp. Specialist-Customer Support
9 hours ago
Shanghai, Shanghai, China ABB Full timeSales Supp. Specialist-Customer SupportTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Senior Customer Support Specialist
3 weeks ago
Shanghai, China Razer Full timeJob Responsibilities/ 工作职责 :高级客户支持专家Job Responsibilities:Managing the service center for system products management.Providing technical support for internal system products.Handling laptop returns from distributors.Translating and maintaining system products technical documents.Conducting training for the call center.Daily management...
-
Technical Sales Support Engineer
3 weeks ago
Shanghai, Shanghai, China ABB Full timeTechnical Sales Support EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
English - Chinese Customer Support Needed
2 weeks ago
Shanghai, China Hubstaff Full timeWe're looking for a Bilingual Chinese-English customer support agent or Happiness Officer who will provide professional and friendly service through our email and live chat channels. This person should have a passion for helping others and be able to stay calm under pressure. You'll also translate our product into Chinese. You'll be given the tools to do...
-
Technical Customer Support Center Leader_MA
3 weeks ago
Shanghai, China Bosch Full timeJob Description Overall technical hotline servcie coordinator towards global and region teams, lead the hotline servcie to create high performance for products support, car repair and specific sevice project. Develop the regional strategies and new services to drive the team to achieve the revenue,EBIT target and KPIs. 1. Overall coordinate towards...
-
Customer Quality Engineer
2 weeks ago
Shanghai, China Allegro MicroSystems Full timeThe Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and...
-
Desktop Support Engineer
4 weeks ago
Shanghai, China Excis Compliance ltd Full timeBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work...
-
Sales Support Specialist
4 weeks ago
Shanghai, Shanghai, China ABB Full timeSales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
Desktop Support Engineer
4 weeks ago
Shanghai, China Excis Ltd Full timeBackground As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will...
-
Sr Customer Quality Engineer 1
3 weeks ago
Shanghai, China Qorvo Full timeResponsibilities Include: Track customer quality performance, analysis of customer returns and maintain customer documentation database Ability to refine and publish customer reports, respond to SCARs, complete FAI reports and source inspections Act as the voice and advocate of the customer for product quality Interact with multiple functional...
-
Desktop Support Engineer
4 weeks ago
Shanghai, China Excis Compliance ltd Full timeJob DescriptionBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The...
-
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeJob DescriptionJob Title: China Service-Call Center-Online Technical Support Engineer-LSMSReports To: Zhang JiaGroup/Division: China Service OperationCareer Band: professional 5Job Track: ProfessionalPosition Location: ShanghaiNumber of Direct Reports: 0Day/Shift (if applicable): FLSA Status (Exempt/Non-Exempt): Position Summary: (1-2 sentences)The primary...
-
Sales Support Specialist
2 weeks ago
Shanghai, Shanghai, China ABB Full timeSales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...
-
Shanghai, China Thermo Fisher Scientific Full timeJob DescriptionJob Title:Â China Service-Call Center-Online Technical Support Engineer-LSMSReports To:Â Zhang JiaGroup/Division:Â China Service OperationCareer Band:Â professional 5Job Track: ProfessionalPosition Location:Â ShanghaiNumber of Direct Reports:Â 0Day/Shift (if applicable):Â Â Â Â Â Â FLSA Status...
-
Customer Program Manager
3 weeks ago
Shanghai, China A2MAC1 Full timeYou are responsible for all Technical and Financial aspects of large, strategic projects from initial Customer Engagements / Programs and RFIs through to the Project Closing. Your day-to-day work as a Customer Program Manager includes managing strategic projects as well as creating convincing proposals in the acquisition phase of a project. You are our...