Customer Engagement Manager

Found in: Talent CN S2 - 7 days ago

Shanghai, China A2MAC1 Full time

As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationally, economically and ecologically challenging environment.

Your primary mission is to bring maximum value through actionable findings & conclusions to the customer, which we call “Insights”.

You will coordinate a team of experts cross functionally in a global matrix environment to provide and explain your assigned customers with commercial as well as technical findings and insights from our collaborative benchmarking programs, leveraging the extensive expertise and global expert pool of A2MAC1.

You are able to coordinate and lead complex benchmarking programs in terms of timeline, scope & profitability with external as well as internal stakeholders from various functional areas, such as engineering, procurement, value engineering and finance.

You are driven and motivated to identify and realize opportunities for follow-up business and to further grow the collaboration with our customers.

Requirements

TASKS & RESPONSEBILITIES (detailed view of main duties and list of tasks in the role. Avoid a long list of bullet points and regroup tasks by main activities)

You are responsible and lead on all Technical and Financial aspects of strategic benchmarking engagements assigned to you, from initial scoping discussions, prepare and present responses to RFIs/RFQs, through staffing if awarded to the successful program delivery and formal closing retrospectives.

Your day-to-day work as a Customer Engagement Manager includes managing the strategic benchmarking programs as well as creating convincing proposals in the acquisition phase.

You are our central interface to the assigned customer while performing the program and you are the key person to maintain and grow this type of programs and relationships with the key stakeholders of the customer. Your responsibility is a clear and reliable communication to the customer across various departments and levels of seniority, from engineers to management & executive level.

You organize the delivery of your assigned program and the management of timelines according to the customers’ expectations and you orchestrate the customer relationships through proactive stakeholder management.

  • Leading customer engagements for benchmarking programs and manage customer relationships
  • Enbable customers to solve their problems and realize value by using our full portfolio offering
  • Coordinate strategic projects, incl. planning, ensuring quality, meeting deadlines, etc.
  • Leverage global A2MAC1 pool of experts to identify and prepare actionable recommendations while keeping a “hands-on” mentality presenting those to customers
  • Proactive identification of upselling and cross-selling potentials with assigned customers
  • Presenting results, key findings with the team and ensuring customer satisfaction
  • Leading the delivery team to provide the right output to the customer on time

KEY MEASURES & INDICATORS (main KPIs used in the role)

  • Program delivery on time on value for the customer (will ensure repetitive business)
  • Profitability of programs delivered to the customer (target margins through effective resource management)
  • Customer satisfaction (NPS for engagements managed)
  • Shared revenue target on assigned accounts together with Key Account Management

PROFILE REQUIRED

Professional Background

  • Expertise managing complex programs in an automotive and global matrix environment ideally at OEM and/or Tier 1) within (value) engineering departments
  • Completed Master studies (or Bachelor with 5+ years of relevant work experience) preferably within electrical engineering, mechanical engineering or business administration with engineering extension
  • 10 years+’ work experience in the field of automotive consulting, technical sales, business development or customer engagement, with 3+ years at a project/program management level

Skills & Abilities

  • Proven track record building deep and influential stakeholder relationships within large customer organizations
  • Experience in technical and/or service sales or customer service is advantageous
  • Technical curiosity, willingness to learn and adopt fast and “hands-on” player/coach mentality
  • Strong project management, analytical and communication skills
  • Customer oriented working style with good business development sense finding new opportunities to grow relationship
  • An open-minded personality, self-confident appearance as well as very good English and X Language skills
  • Ability to self-lead and others
  • Appreciates regular business travel and spending time on assigned customer sites, globally

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