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Applications Engineer

2 months ago


Shanghai, China Oxford Instruments Plc Full time

Role Details

 

Business, Location:

 

Federal, Shanghai

 

Role:

 

Applications Engineer

 

Reports to:

 

Service Commercial Manager

 

Direct Reports:

 

None

 

Primary Purpose:

  • Liaison with business product marketing, local application team to provide pre-sales technical support in the material analysis technology, focused on customer workflow solution.
  • Providing professional technical support, demo and application support for consumables to address customer success by workflow solution, and demo.
  • Localization and customized related marketing collaterals to support local consumable marketing promotion campaigns.

 

 

Key Responsibilities

 

Technical support for consumable

  • Responsible for technical support for AFM probes & EM consumables, and support service sales for pre-sales presentation. Proactively develop new AFM probe & consumable business opportunities by interprets customer needs and works to meet those needs.
  • Support of customer application development and application demo in OI or customer’s labs
  • Guide and prepare marketing promotion contents and drive promotions with the assistance of Marketing.
  • Post-sales support to customer escalations and address product quality complains.
  • Achieve privileged relationships with existing Key accounts, customers and acquire new customers from competitors.

 

Main working relationships:

  • Reports to Service Commercial Manager
  • Works closely with service sales team, instrument application team and marketing team.
  • Works closely with customers, industry KOL, and OEM partners.

 

In addition to the above described duties, the post holder may be requested to perform other related duties.

 

 

Indicative Performance Measures

  • Order/revenue target
  • Customer experience

 

Qualification

  • Written and oral skill in both Chinese and English
  • Above Bachelor’s degree in material science or related industry
  • Working experience in material industry is preferred background

 

 

Person Specification – Essential requirements unless stated

 

Education / Qualifications:

  • Master degree, Material science or Chemistry or Physical Science preferred.

 

Professional Skills/ Abilities:

  • AFM/Microscope technical experience is required.
  • Knowledge of analytical instrument & service business and customer behaviours.
  • Strong communication skills including face to face, and phone.
  • Excellent oral and written communications skills.

 

Personal Qualities:

  • Able to make business plans that are consistent with service products and strategy.
  • Highly motivated creative and result oriented. able to work with minimum supervision.
  • Work as a team, Wants the team to succeed and actively works to ensure that it happens
  • Able to travel frequently.

 

 

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