Product Support Engineer, RnD Tech

2 weeks ago


Pu Dong Xin Qu, China 10287 GlaxoSmithKline (China) R&D Company Limited Full time

Job Purpose:

The candidate played a key role in GSK R&D China clinical submission acceleration and digital innovation project. He or she will collaborate with both local & global stakeholders to understand business requirements, collect technical requirement, design & execute system test and system validation process, and build digital product E2E lifecycle documentation to ensure deliver project smoothly and successfully.

Key Responsibilities

Participate the business user requirement gathering sessions, cooperate with local Partner, business owner and key stakeholders to determine the true requirements. Understand GSK compliance and governance requirements to build GSK smart control/ITMS documentation (e.g., Privacy Assessment, URS, SDD, system test plan, test case, test summary). Partner with the development team to overall manage team’s project risk or issues.

Knowledge/Education Required

Strong organizational and Business analyst skills. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong problem-solving and analytical skills. Excellent English technical writing skills. Knowledge of technical architecture, software development, computer system. verification and cybersecurity. Minimum 5 years digital project execution related working experience, in Healthcare, Medical Device, Pharmaceutical industries. MS or BS in Medicine, Biologic Engineering or Computer Science is preferred. PMI, PMP, ITIL, CSM Certificated is preferred. Experience on digital innovation projects is preferred. (e.g., AI/ML)

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.


Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK.



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