Current jobs related to Associate of IT Services, Information Technology - Shanghai - NYU Shanghai
-
Cloud Infrastructure Architect
3 weeks ago
Shanghai, Shanghai, China ITC Full timeAbout ITCEstablished in multiple APAC markets, ITC is a leading consulting firm that empowers Fortune 500 companies and industry leaders to navigate the complexities of the Chinese and regional markets. With a team of 60 experts across APAC, we have achieved significant ROI milestones and market successes in 2023 by leveraging cutting-edge MarTech,...
-
Financial Services Consultant
3 days ago
Shanghai, Shanghai, China Click and Connect Online Limited Full timeCompany OverviewEstablished in the 1960s, our client began as an insurance firm and later expanded into asset and wealth management. They are now a multinational wealth management and financial advisory firm operating throughout Asia, renowned for their cutting-edge technology and commitment to supporting clients worldwide.CompensationThe estimated annual...
-
Shanghai, Shanghai, China ITC Full timeAbout ITCWe are a trailblazing force with offices in Shanghai, Singapore, Saigon and Melbourne. As a digital transformation consultancy, we help Fortune 500 companies and industry leaders navigate the complexities of the Chinese and APAC markets.Our team of experts will guide you through cutting-edge MarTech, e-Commerce, and Omnichannel solutions. You'll...
-
Senior Applications Solutions Specialist
3 weeks ago
Shanghai, Shanghai, China Arrow Electronics, Inc. Full timeRole OverviewArrow Electronics, Inc. is seeking a Senior Field Applications Engineer to drive demand creation by maximizing Arrow content on designs. This position requires understanding customer needs and leveraging Arrow's engineering and design services resources to facilitate solutions for customers.About the RoleThe successful candidate will be...
-
Cloud Operations Expert
1 week ago
Shanghai, Shanghai, China ITC Full timeAbout the RoleWe are seeking an experienced Senior Azure Engineer to join our team at ITC. As a key member of our operations team, you will play a pivotal role in delivering top-notch cloud solutions to our clients across Asia.This is an excellent opportunity for a highly motivated and skilled professional to take on new challenges, contribute to the growth...
-
Shanghai, Shanghai, China ITC Full timeAbout ITCWe are a pioneering force in the APAC market, driving digital transformation for Fortune 500 companies and industry leaders.Our innovative solutions span MarTech, e-Commerce, and Omnichannel platforms, helping clients achieve significant ROI and market success.We're not just navigating the future of digital commerce; we're creating it.Join our team...
-
Shanghai Financial Professional
3 weeks ago
Shanghai, Shanghai, China Click and Connect Online Limited Full timeClick and Connect Online Limited is an esteemed International Wealth Management firm seeking a seasoned and certified Independent Financial Advisor to join their team in Shanghai, China.The selected candidate will be responsible for delivering specialized financial guidance to clients, assisting them in achieving their financial goals and strengthening their...
-
Global Sales Strategist
3 days ago
Shanghai, Shanghai, China Arrow Electronics, Inc. Full timeJob Summary:Arrow Electronics, Inc. is seeking a skilled Field Sales Engineer to join our team in Shanghai, China. As a key member of our sales team, you will be responsible for developing and executing sales strategies to drive growth and revenue in the assigned sales territory.Key Responsibilities:• Identify and pursue new business opportunities in the...
-
Wealth Management Expert
1 month ago
Shanghai, Shanghai, China Click and Connect Online Limited Full timeOverview">We are seeking a skilled Financial Advisor to join our esteemed International Wealth Management firm in Shanghai, China.">About the Role">The selected candidate will be responsible for delivering specialized financial guidance to clients, assisting them in achieving their financial goals and strengthening their financial security. As a key member...
-
Reliable Pumping Solutions Specialist
3 weeks ago
Shanghai, Shanghai, China Link Compliance Full timeJob Overview">We are seeking a highly skilled Application Engineer to join our team at Link Compliance in Shanghai, Beijing.">Key Responsibilities">">Review customer technical requirements and product sizing for centrifugal pumps and compressors.">Work with foreign applications teams to complete technical proposals.">Participate in technical negotiations and...
-
Shanghai, Shanghai, China China Global Connections Full timeWe are seeking a dedicated Early Childhood Education Specialist to join our team at China Global Connections' bilingual school in Shanghai. This is a full-time position starting in February 2025.About Our SchoolLocated in Qingpu, Shanghai, our bilingual school occupies an area of approximately 60 acres and provides educational services to pupils from...
Associate of IT Services, Information Technology
5 months ago
Position Summary
The Associate of IT Services will assist in the delivery and management of IT services, support end-users, and ensure the smooth operation of IT processes within NYU Shanghai.
Key Responsibilities:
Advanced Technical Support: Serve as the primary escalation point for complex technical issues encountered by faculty, staff, and students, ensuring timely and effective resolution. Proactive Problem Solving: Identify and address potential IT problems before they impact operations, utilizing analytical skills and proactive measures. Onboarding and Offboarding Support: Facilitate the onboarding and offboarding processes for new students, faculty, and staff, ensuring smooth transitions and access to necessary resources. Identity Access Management: Resolve identity and access management issues for NYU Shanghai community members, maintaining secure and appropriate access levels. System Integration Expertise: Understand the integration between Workday, SailPoint, Active Directory, and other critical systems, ensuring seamless operation and data flow. Service Management: Oversee Google Services, Email Direct, and other global IT services, ensuring consistent performance and availability. IT Service Implementation: Support the implementation and continuous improvement of IT service management processes, adhering to university best practices. IT Service Announcements: Assist in drafting and disseminating announcements related to new IT services, service catalogs, and campus-wide IT updates. Communication Liaison: Act as a communication conduit between NYU Shanghai and NYU New York, facilitating information flow and collaboration. Internal Communication: Foster effective communication within the IT department and across other departments to ensure alignment on goals and initiatives. Stakeholder Engagement: Regularly engage with faculty, staff, and students to gather feedback and enhance the quality of IT services. Policy and Procedure Development: Assist in creating and updating IT policies and procedures to ensure compliance and operational efficiency. IT Service Desk Support: Monitor IT service desk tickets, providing guidance and ensuring issues are resolved efficiently. ServiceLink Monitoring: Monitor ServiceLink ticket assignments to ensure proper routing and timely resolution, addressing any routing issues promptly. SLA Management: Support the IT Services Manager in managing service level agreements (SLAs) and tracking performance metrics to meet service commitments. User Documentation: Develop and maintain comprehensive user guides, FAQs, and other documentation to assist end-users in utilizing IT services effectively. Documentation and Knowledge Management: Assist in the creation and maintenance of the IT Knowledge Base, internal Wiki, and regular IT newsletters to keep the community informed. Project Participation: Participate in IT projects, contributing to planning, execution, and thorough documentation to support project goals. Team Collaboration: Collaborate with IT team members to achieve shared objectives and deliver high-quality IT services. Mentorship: Provide guidance and support to junior staff members, aiding in their professional development and performance improvement. Professional Conduct: Maintain a professional and approachable demeanor in all interactions, fostering a positive and supportive IT environment.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 2 years of experience in an IT support or related role. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills Ability to work independently and as part of a team. Strong organizational and time-management skills.
Preferred Qualifications:
Experience in an academic or educational environment. Knowledge of IT service management frameworks (e.g., ITIL).
Additional Information
About NYU Shanghai
NYU Shanghai is China’s first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.
NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China.
