Workspace Experience Manager

3 weeks ago

Shanghai, China Booking.com Full time

The goal of the Workspace Experience Manager is to manage the flawless and timely execution of all tasks that relate to the Real Estate and Workspace Services purpose, specifically relating to business partnering, community building and central team steering. Building a positive employee experience across all locations, including physical offices, remote offices, co-work and co-locate spaces, is a key goal of this role. This role will foster an environment where employees feel valued and recognized for the part they play in the Booking.com story.

The core responsibilities of the Workspace Experience Manager within a particular span of control are: Demand and Stakeholder Management
● Work closely with peers and local leaders to initiate regional demand management tools to review data and share insights on the delivery of a improved employee experience within the sub region/locations and create solutions for an improved employee experience, for example to improve ease of work and remove barriers that would otherwise impact business continuity.
● Create action plans and initiatives that enhance employee satisfaction based on feedback received through surveys and other data points to build a positive employee experience across assigned workspace locations, including physical offices, remote offices, co-work and co-locate spaces, tailoring to the specific needs of each local reality whilst adhering to REWS guidelines. Community Building
● Collaborate with the Facility Management team to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees. Encourage cross-team collaboration and create opportunities for employees to connect and bond, both in-person and virtually.
● Collaborate with the local social committee’s and local events team to create an inclusive workspace experience
● Create events that are within budget guidance and update regional events budget tracker for assigned offices
● Partner with key stakeholders on various perspectives relating to non facility management scope eg lunch benefit, and where applicable work with the respective budget/topic owners to deliver the result e.g. HR, Comp & Ben, IT Service, Finance, GSR, Legal, Tax, T&E.

Communication & Information
● Partner with the Workspace Experience Team Lead on local stakeholder communication

● Responsible to resolve queries and escalations received from the local stakeholder teams and Facility Management team, update ServiceNow relating to Workspace Service articles
● Lead local stakeholder meetings in partnership with the facility management team, to share global updates and to understand local needs with support in organizing key events. Provide guidance, resources, and logistical assistance to ensure successful event planning and execution.
● Responsible to resolve travel and health and safety communications and regional travel support
● Promote on global sustainability commitments, well being and living healthy initiatives and awareness
● Stay informed about industry trends and best practices related to workspace experience and community building through employee engagement
● Out of sight is not out of mind - ensure a consistent approach is taken across all locations through consistent communication using the most relevant channel eg. meetings, Workplace, email.
● Remote office support - define scope

Requirements

● Communication: Clear and transparent communication across in-office and remote employees, as well as stakeholders involved in the employee experience.
● Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.
● Relationship Building: Strong interpersonal skills to foster relationships with employees and stakeholders. The ability to connect with diverse groups and establish collaborative partnerships.
● Change Management: Managing the impact of changes related to the employee experience, involving effective communication, and support for stakeholders= throughout the change process.
● Event Planning and delivery: Experience in planning and delivering community events, both in-person and virtual, to bring employees and the business community together.
● Flexibility and Adaptability: Adapting to changing work environments and accommodating different arrangements while considering the needs and concerns of different stakeholders.
● Empathy and Inclusivity: Understanding and addressing the unique needs of remote employees and stakeholders, fostering a sense of belonging and inclusion.
● Problem-Solving and Decision-Making: Addressing challenges related to remote work and the employee experience while considering the perspectives and input of stakeholders.
● Project Management: Planning and executing initiatives to enhance the employee experience, involving coordination with stakeholders and managing change effectively.
● Collaboration and Teamwork: Collaborating with relevant teams, stakeholders, and leaders to align strategies, obtain buy-in, and ensure successful implementation.
● Data Analysis: Utilizing data to measure the impact of employee experience initiatives, gather feedback from stakeholders, and make data-driven decisions for continuous improvement.

● Continuous Learning: Keeping up with remote work trends, best practices, and stakeholder needs to ensure the employee experience remains relevant and effective.

Pre-Employment Screening:

 If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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