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Consumer Experience Specialist

2 months ago

Shanghai, China GOAT Group Full time
Resolve customer support issues with the utmost patience and by adhering to company policiesProvide real-time customer support with a positive attitude through email in Zendesk systemTroubleshoot and escalate technical issues related to our mobile apps and website to team leadWork closely with other support team, including but not limited to Operations team, Engineering team, etcBe flexible to carry out other assignments as they come up 

We are looking for:

Excellent written skills in English, able to interact with customers in a clear and concise manner but also pay attention to details A good of understanding of consumer experience, has the ability to communicate ways to support our customers globally and improve the overall customer experienceA highly organized candidate with the ability to prioritize work and manage time effectively; can thrive in a fast-paced, independent, multifaceted environment Be a quick learner, a self-starter and a team player who is able to make independent decisions based on guidelines and meet expectationsMust be available and willing to work extended hours including weekends, Holidays, or crunch times as needed, to meet business needs1-2 years of experience in consumer service/experience or in the eCommerce industry is a plus 

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