Product Experience Manager

2 weeks ago

Shanghai, China International Flavors & Fragrances Full time

Job Description

IFF PX China Nourish is looking for a Product Experience Manager for the site in Shanghai, China. Are you passionate about sensory and consumer insights and how they can impact product design, development, and creating optimal products people love?

As Product Experience Manager, you will proactively identify current gaps and opportunities in PX capabilities and insights based on competitive analysis, IFF commercial strategy and key customer needs. You will be responsible in the proposal, definition and is execution of these insights in alignment with business opportunities and corporate strategies. You will partner closely with the creation and design team with sensory and consumer insights that are directly relevant for the product design and formulation. You will also partner with commercial and marketing teams to ensure impactful customer engagement reactively and proactively. You will be the voice of the consumer. 

About You:  
To be successful in this role, you must have minimum 10 years of experience in the field of sensory and consumer research, preferably in the food and beverage industry. You should have at least 5 years of people management as well as experience in cross functional team management. You are strategic and insightful while being pragmatic and results oriented. More than anything, you are passionate about the profession and want to make a difference.

HOW YOU WILL CONTRIBUTE AND LEAD
• Work with cross functional teams (category leaders, commercial, marketing, innovation, creation, and design teams) and effectively design and implement sensory & consumer insights methods for product development, formulation which impact business performance. 
• Generate sensory and consumer data through: 
o Effective use of discriminative and descriptive sensory methods 
o Design of quantitative consumer tests 
o Execution of qualitative consumer research (from creating moderator guides to moderating, assimilating results, and reporting) 
• Analyze complex consumer and sensory data using statistical models, textual analysis, etc.; translate effectively raw data into insights and actionable recommendations that support the development and design of products. 
• Harvest, funnel and disseminate knowledge and insights from both internal and external sources across functions with the country and beyond.
• Be the ambassador for internal and external recognition of IFF expertise in sensory, consumer and cognitive science. 
• Drive pilots of new PX capabilities & be responsible for supporting the development and implementation of new research tools and models to provide future in-depth insights to products and consumer behavior. 
• Proactively screen project pipeline, projects for support and managing priorities while being engaged with stakeholders to align on the approach and allocate resources accordingly. 
• Manage team including talent management, in alignment with PX Regional Director. Ensure effective communication cascading, training, and coaching of the team.

Job Requirements

WHAT YOU WILL NEED TO BE SUCCESSFUL

• High level of expertise in qualitative and quantitative methodologies, and related data analysis; being at ease with statistical programs such as R, SPSS, JMP, Xlstat 
• Strategic thinking, learning agility and drive for results, creativity, problem solving and strong business acumen. 
• Strong people skills and an effective team player and coaching skills 
• Influencing and networking skills 
• Ability to craft a compelling story driven by data to deliver insights. 
• Demonstrating inclusive leadership within cross-functional teams 
• Able to work autonomously with minimal supervision by manager.
• Excellent written and verbal communication skills in English

Required Experience: 
• Minimum 10 years of experience in qualitative and quantitative consumer research, preferably within food and beverage manufacturing.
• Minimum 5 years of experience in people management experience. 
• Degree in sensory science, psychology, chemistry, neuroscience, food science or behavioral science

Preferred Experience: 
• Advanced skills in sensory and consumer methodologies and statistical analysis
• Trained in qualitative research methods. 

Culture Principles 
• ACT AS AN OWNER – We take ownership and work with passion and integrity. Our teams are empowered to make decisions and help the entire organization thrive. 
• BE AGILE – We constantly push for progress and respond to the needs of our customers and the world with speed, skill, and creativity. 
• COLLABORATE AND WIN TOGETHER – Our bond with our customers and colleagues will power innovation and our shared success. 
• BE INCLUSIVE – We have a proud history of honoring and fostering diversity and inclusion. Our commitment is to embrace diversity of thought, enhance the feeling of inclusion for all employees and transform our future. Your Uniqueness Unleash Our Potential 

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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