Customer Care Rep II
4 days ago
Position Summary, 职位概述
Provides customer service by responding to customer calls and processing customer orders from receipt to shipment. Coordinates and schedules transportation with carriers to ship products between plants , warehouses and customers. Handles customer inquiries and resolves service-related issues and complaints of varied complexity for a variety of customer accounts.
Job Responsibilities, 工作职责
· Answers incoming customer calls and uses system to enter order details. Collects information needed from customer and ensures full understanding of customer’s requirements.
· Schedules transportation with carriers for regular planned deliveries to and from customers, warehouses, and plants. Takes constraints, such as maximum loads, available time slots, etc. into consideration prior to making arrangements.
· Coordinates order details with customers, including suggesting changes in shipment dates or product selection and/or quantities, when required, due to availability restrictions. Interacts with other Shared Services departments and/or plant locations to ensure shipments are handled as requested.
· Handles a variety of customers’ concerns and asks appropriate questions to fully understand issues. Identifies problems and either resolves or escalates for resolution. Uses other systems to log in and track customer complaints. Ensures responses to customer are completed in a satisfactory manner.
· May assist less-experienced representatives with training of system and procedures.
· Participates in Center projects as directed.
· Adheres to policies, procedures including safety, internal control, Sarbanes-Oxley regulations and ISO 9000 standards.
· May participate in customer visits.
· Supports efforts to implement and maintain the Responsible Care Management System in line with the requirements of the RC14001 technical specification, as applicable to the site/region.
Requirements, 要求
· Knowledge of logistics and specifically customer services and order processing procedures.
· Proficiency in the use of office systems, including use of enterprise-wide systems, such as JDE.
· Customer service orientation; displays proper sense of urgency regarding customer needs.
· Ability to interact with customers and internal peers on a daily basis.
· Organizational and problem solving skills.
· Attention to details and high level of accuracy.
· Good application ability on English.
Education/Experience
· Some college required; Bachelor’s/University degree preferred.
· 3+ years’ customer service experience, logistic experience.
About Cabot
Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.
Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.
Innovation that drives sustainability
Many of the world’s greatest sustainability challenges are fundamentally chemistry problems. We can convert the mobility sector from internal combustion engines to electric vehicles, but this requires batteries with greater range and lower cost. This is fundamentally a chemistry challenge. We can have a zero-energy building, but this requires high performance insulation, efficient solar panels, and energy storage solutions. Each of these are fundamentally chemistry challenges.
At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.
Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability – today and into the future.
EEO/AA Employer/Vet/Disabled/RC14001
Realizing we function better together than individually, Cabot Corporation is proud to be an equal opportunity employer. We are committed to fostering an inclusive culture that embraces our differences and to empower employees to achieve exceptional results, without consideration of sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation for employees’ and applicants’ disabilities or religious beliefs and practices, in accordance with applicable law.
Cabot is committed to supporting and maintaining a safe and environmentally focused working environment. All employees are expected to uphold this commitment in every position.
Nondiscrimination Policy with Respect to Discussion of Pay
This is to advise that it is the policy of Cabot Corporation not to discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This policy, however, shall not
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