Customer Care Specialist

6 months ago

Shanghai, China CSA Group Full time

Statut d'emploi:

Permanent

Type d'heures:

À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial
Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail:

The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows-up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services.

Principal Duties & Responsibilities：

Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers Contacts current customers and promotes CSA certification and testing services for new business opportunities Prepares proposals and provides support for customers, including Notices and FIR Findings Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies Maintains input of new/existing client information into the Centra Assists and supports SAMs in their annual goals to increase bookings Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts Follows up on open quotations and sales opportunities Manages the Certification Sales inbox to qualify and tracks leads Researches customer accounts, identify opportunities for growth & generate interest. Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services Extended periods of sitting during meetings and office work Frequent visual and mental concentration of print and electronic data required in order to interpret and understand information and to analyze and act accordingly Although infrequent, must be willing to travel as needed

Education & Experience：

Post-secondary education required 2-4 years of Sales or Marketing experience Understanding of Salesforce and Workday a plus Knowledge of the safety certification industry Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications Excellent verbal and written English communication skills Excellent phone and customer service skills Detail oriented and able to handle multiple tasks Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests

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