Customer Service Supervisor

3 weeks ago

Shanghai, China Ferrero Full time
Job Location: ​ShanghaiCompany description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

To be responsible for Key account service level improvement coordination and direct sales study and preparation.

Main Responsibilities:
  • Full process management on managing order, releasing order, returning order & Sampling order.
  • Generate the report to line manager for the further requirement
  • Project and process update if necessary
  • Prepare weekly/monthly KA service level tracking report and customer scorecard with reconciliated KPIs.
  • Maintain good cooperation with sales team & customer, continuously drive service level improvement
  • Keep good communication with cross function to improve the process
  • Support line manager on occasional projects
  • Support or present the meetings with customers including retailers and distributors.
Who we are looking for:
  • 3-5 years in Customer Service, order management, logistics and supply chain experience, FMCG is a strong plus
  • Excellent Customer Service skills including interpersonal communication skills, relationship management, and proactive to collaborate cross functions
  • Knowledge of Order-to-Cash management
  • BS/BA degree or equivalent education/experience
  • Proficient in MS Office
  • Good English language skills
  • Continuous improvement mindset like standardization, process optimization etc.
  • Knowledge of SAP & ERP systems is a plus
  • Experience in Retailer order process is a plus
How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

  • Customer Service Representative

    7 months ago

    Shanghai, China Allegro MicroSystems Full time

    The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and...

  • Customer Service Liaison

    4 weeks ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist II to join our team at Thermo Fisher Scientific. As a key member of our service team, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Issue quotations for billable service based on online technical fault diagnosis and follow up until...

  • Customer Service Specialist

    1 month ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    Service Delivery CoordinatorWe are seeking a Service Delivery Coordinator to join our team at Thermo Fisher Scientific. As a Service Delivery Coordinator, you will be responsible for coordinating the delivery of service to customers, ensuring that service requests are fulfilled in a timely and efficient manner.Key Responsibilities:Coordinate service requests...

  • Customer Service Representative

    2 months ago

    Shanghai, Shanghai, China Victrex Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Victrex. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our global customers.Key Responsibilities:Provide timely and effective customer service through various communication channels,...

  • Customer Service Consultant

    1 month ago

    Shanghai, China Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  We aim to provide...

  • Customer Service Consultant

    1 month ago

    Shanghai, Shanghai, China Lindberg CN Full time

    Customer Service OpportunityWe are seeking a dedicated Customer Consultant to join our dynamic customer service team in Shanghai. As part of our global Luxury Group, Lindberg CN is renowned for innovative design and unparalleled craftsmanship.This role will provide world-class customer service to carefully selected opticians in over 130 countries. Your main...

  • Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China HSBC Full time

    At HSBC, we are seeking an experienced professional to provide high quality service to customers and communicate effectively to meet various customer needs.Key Responsibilities:• Provide exceptional customer service and support• Ensure accurate and timely completion of regulatory reports and returns• Collaborate with colleagues to achieve business...

  • Customer Service Manager

    2 months ago

    Shanghai, China Orange Business Services Full time

    about the role Solve customer problems of IoT service - resolve issues promptly, recommend and implement ways of improving customer experience. Design solutions and identify and communicate how engineering/technical solutions can support the achievement of short- and long-term business goals. Develop repeatable methodology for...

  • Customer Service Expert

    4 weeks ago

    Shanghai, Shanghai, China OMP Full time

    Our MissionWe at OMP strive to deliver exceptional customer service, ensuring seamless continuity in our operations. Our team of dedicated professionals works tirelessly to resolve issues before they escalate and maintain flawless maintenance and upgrades.About the RoleWe are seeking an experienced Customer Service Consultant to join our dynamic team. As a...

  • Customer Service Liaison

    1 month ago

    Shanghai, Shanghai, China Arrow Electronics Components(Shanghai) Co Ltd Full time

    OverviewArrow Electronics Components(Shanghai) Co Ltd seeks a Senior Customer Service Officer to spearhead communication with customers from diverse backgrounds, providing pre-sales support, order management, and after-sales services.Key ResponsibilitiesAct as primary point of contact for customers, addressing inquiries and resolving issues in a timely and...

  • Customer Service Liaison

    1 month ago

    Shanghai, Shanghai, China Arrow Electronics Components(Shanghai) Co Ltd Full time

    Job SummaryThis role involves acting as a key interface between the Service Center and customers from diverse countries. The ideal candidate will possess excellent communication skills, be adaptable, and have a customer-centric approach.About the JobProvide exceptional customer service, ensuring timely and effective communication with customers, asset...

  • Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China Travel + Leisure Co Full time

    We are seeking a dedicated and skilled Customer Service Representative to join our team at Travel + Leisure Co. As a key member of our Vacation Ownership business line, you will play a vital role in delivering exceptional experiences for our members. Your primary responsibility will be to efficiently respond to inbound calls, emails, and WeChat messages,...

  • Customer Service Liaison

    4 weeks ago

    Shanghai, Shanghai, China Celanese Corporation Full time

    About Celanese CorporationCelanese Corporation is an equal opportunity employer.Compensation and BenefitsWe offer a competitive salary, estimated at $55,000 per year, based on industry standards and location.Job DescriptionWe are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing excellent...

  • Customer Service Liaison

    1 month ago

    Shanghai, Shanghai, China GOAT Group Full time

    Customer Service LiaisonWe are seeking a skilled Customer Service Liaison to join our team at GOAT Group. Your primary responsibility will be to resolve customer support issues in a timely and professional manner. This involves being flexible, organized, and able to prioritize tasks effectively.Excellent written and verbal communication skills in English.A...

  • Customer Service Ambassador

    4 weeks ago

    Shanghai, Shanghai, China Celanese Corporation Full time

    Celanese Corporation values diversity and promotes equal opportunities for all applicants. As a Customer Service Representative, you will play a vital role in maintaining positive relationships with clients and addressing their queries professionally. This is an excellent opportunity to showcase your communication skills and provide exceptional customer...

  • Customer Service Ambassador

    4 weeks ago

    Shanghai, Shanghai, China Shangri-La Full time

    We are seeking a Customer Service Ambassador to join our Shangri-La team.The ideal candidate will have relevant hospitality experience, strong interpersonal skills and be a self-starter with a team player attitude.Job DescriptionAs a Customer Service Ambassador, you will be responsible for maintaining high standards of cleanliness and maintenance in guest...

  • Customer Service Professional

    1 month ago

    Shanghai, Shanghai, China Victrex Full time

    About the RoleThis is a key position in our company, requiring a skilled professional to provide top-tier customer service and support to our clients.Key Responsibilities:• Deliver exceptional customer service through timely and accurate responses to customer inquiries.• Process and resolve customer orders and returns efficiently, ensuring optimal...

  • Customer Services Expert

    1 month ago

    Shanghai, Shanghai, China OMP Full time

    Your ChallengeWe are looking for a Customer Services Consultant to join our team at OMP. Your primary goal will be to ensure seamless business continuity.Your TeamThe Customer Services team is responsible for watching over business continuity. We solve issues before they turn into problems and ensure flawless maintenance and upgrades. Our team provides user...

  • Customer Service Liaison

    4 weeks ago

    Shanghai, Shanghai, China Mondelēz International Full time

    Job SummaryWe are seeking a highly skilled Customer Service Liaison to join our team at Mondelēz International. As a key member of our administration support team, you will play a vital role in providing exceptional customer service and administrative support.About This RoleThis is an exciting opportunity for an organized and detail-oriented individual to...

  • Customer Service Expert

    4 weeks ago

    Shanghai, Shanghai, China OMP Full time

    About OMPOMP is a dynamic and growing global company that empowers individuals to build rewarding careers. Our innovative approach to talent management supports personal development and fosters a culture of collaboration and entrepreneurship.We're seeking a highly skilled Customer Services Consultant to join our team. As an integral part of our customer...