Customer Service Representative
4 weeks ago
The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.
SUMMARY:
As a Customer Service / Sales Administration Representative you will interact with our manufacturer representatives, distributors, customers, and direct sales force.The focus of your work can be on pre-sale, post-sale, or both.
RESPONSIBILITIES:
Communicate daily via phone and email with Allegro’s customers/distributors in China. Order Management, from entering, backlog to delivery. PO Audit support. Logistic coordination, from standard order to sample, RMA, etc. Customer profiles maintenance, from new account creation to closure, and EDI engagement. Provide accurate, valid, and complete sales forecasts by using the right analysis methods/tools and system updates in real time. AR coordination from invoice matching to payment close. POS, Inventory tracking, with both direct customers and distributors. Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Coordinate with each territory to transfer business from CP to delivery. Manage opportunity tracking database / CRM system. Coordinate documentation requests internally and externally, PCN, ROHS, IMDS, PPAP, etc. Build sustainable relationships and trust with customers through open and interactive communication. Identify and assess customers’ needs to achieve satisfaction and scorecard grades. Organize and lead delivery topic meetings if needed. Take the extra mile to engage with KEY customers, not limited to meaningful meetings, visits, etc. Other reports/data/activities assigned by the supervisor.ESSENTIAL REQUIREMENTS:
Bachelor's degree Working experience in semiconductor corp. as Inside Sales or Customer Service is a plus Good oral and written English is MUST Proficient computer skills (MS Word, Excel, PowerPoint, Outlook) Good organizing and planning skills Excellent communication and interpersonal skills Ability to work under pressure with a willing-to-learn and “can do” attitude-
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