Customer Service Representative

4 weeks ago

Shanghai, China Entegris Full time
Job Description:

SUMMARY: 

 

The primary role of this individual is to ensure smooth operations of our organization with respect to adherence to policies and procedures. To support the needs of our customers.  To be an available resource to their organization for support throughout the workday, for training and coaching of skills and job-related information. and to be involved in and support implementation of sponsored programs through others. 

Individual is responsible for the consistent and accurate flow of work that is required to ensure that complete customer satisfaction is offered to each order processed.  This individual will also coordinate daily activities and specials projects. 

RESPONSIBILITES:

  • Manage sales orders from order placing till delivery. 

  • Maintain an effective level of communication and working relationship with all customers and cross functional departments, such as Sales, Sales Support, Field Service, Planner, Logistics, Finance and other related departments both local and oversea. 

  • Able to implement policies/procedures that will enhance order service. 

  • Support with customer orders, drop shipments, short and lost shipments, credit memos and invoices, return authorizations, as well as other related work that is generated in the order service departments. 

  • Sets, communicates, maintains, and measures the standards and guidelines by which the department operates as well as those used for individual performance reviews, and takes timely actions to facilitate the upkeep of these standards. 

  • Support and back up department during peak time and other short staffing occasions. 

  • Primary source for all questions/concerns that are generated by department as well as issues generated by other related groups. 

  • Represent the Subsidiary and/or Division and other areas of the company on projects and/or teams. 

  •  Requires a comprehensive understanding of the SAP systems, delivery of product including export rules and regulations. 

 

SECONDARY RESPONSIBILITIES: 

Additional responsibilities include: 

  • Interfaces with both internal and external customers to ensure high quality service levels and customer satisfaction for all customers.  For purposes of this job description, employees are also customers. 

 

 

TYPICAL REQUIREMENTS:

Education:

  • Minimum of college degree above or equivalent. 

 

Experience: 

  • 1-2 years in a customer related/professional field. 

  • Bachelor. Major of science and technology is a plus. 

  • CET-4 

  • Good communication, interpersonal, problem solving, and listening skills, as well as professional telephone manner. 

  • Understanding and supporting company/department objectives and goals. 

  • Ability to work under sporadic stress conditions. 

  • Ability to deal effectively in daily operation. 

  • Personal computer/terminal experience required. 

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