Customer Manager

6 months ago

Shanghai, China DOW (SHANGHAI) HOLDING COMPANY LTD. Full time

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

Market: Mobility & Transportation

Overview: We are seeking a motivated Business Development Manager to drive growth and market penetration in the silicone elastomer portfolio for our Mobility & Transportation (M&T) business. This role is instrumental in expanding our footprint in M&T applications through strategic partnerships and new business development and innovations at both direct accounts and channels.

Responsibilities:

Market Analysis and Strategy Development:

Conduct comprehensive market research to identify opportunities, trends, and competitive landscape in the M&T elastomer segment. Develop and execute strategic business plans to capture market share and achieve sales growth targets.

Business Development:

Take a lead in new business development of target applications. Identify and engage potential customers and partners within the mobility & transportation industry. Collaborate closely with internal cross-functional teams to develop tailored silicone solutions that meet customers’ needs and market demands.

Customer Relationship Management:

Serve as the primary point of contact for customer inquiries and concerns. Provide exceptional customer service and support, addressing technical inquiries and ensuring client satisfaction.

Market Positioning and Brand Awareness:

Enhance our company's visibility and reputation in the mobility & transportation segment through targeted marketing initiatives. Attend industry events and conferences to network and promote Dow’s innovative solutions. Stay informed about market trends and competitor activities to adjust strategies accordingly.

Required Qualifications:

Proven track record of at least 10 years in commercial role, relevant areas in chemical or automotive preferred Strong negotiation, communication and presentation skills Fluent in both oral and written English and Mandarin Chinese Ability to work independently and collaboratively within a dynamic, fast-paced environment. Willingness to travel as required to meet business objectives.

Personal Attributes:

Strategic thinker with a results-driven mindset. Hunting mentality with strong self-motivation. Strong leadership capabilities and ability to influence stakeholders. Adaptable and resilient with a focus on achieving business outcomes.

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee: 

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.  Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.  Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.  Become a Dow shareholder through various employee stock programs. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.  Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.  Global Paid Time Off (PTO) policies:Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). ​Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting .

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.

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