Customer Quality Manager

3 months ago

Shanghai, China Element Solutions Inc Full time
Challenge Yourself and Impact the Future

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

  • Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
  • Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
  • Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
  • Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
  • Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

Responsible and accountable for the Circuitry Solutions Business Unit Customer Quality program. The BU Customer Quality Leader will effectively develop and implement procedures, systems, programs, and studies as part of the global Quality team to ensure world class customer quality for the associated business unit. The BU CQM will support continuous improvement of the Circuitry supply base, the quality of purchased goods and services, and the costs associated with validation of quality for purchased goods and services.

What will you be doing?

•Oversee all aspects and act as an owner for the customer quality function within the assigned Circuitry Business unit of MAES.
•Serve as the primary Quality point of contact for the given BU while acting as the external facing contact point for customers.
•Develop and implement written procedures on best-in-class customer expectation and relationship management, customer requirements, and customer excellence.
•Effectively work within a matrixed organization by developing and maintaining strong relationships with Supply Chain teams, as well as local quality teams to drive customer quality KPIs, and enable customer excellence in any associated MAES/MEIS manufacturing sites.
•Establish and drive a robust customer satisfaction monitoring program for the BU’s strategic customers.
•Drive resolution of quality issues at customers. Facilitate and lead robust problem solving with the supply chain teams to ensure identification of the root cause and appropriate corrective actions are taken to prevent any recurrences.
•Participate and support Product Development teams (with regards to customers) for their respective product or strategic accounts. Support the execution of product launches by being an active participant in beta site efforts at strategic accounts.
•Communicate and manage Product & Process Change Notifications. Manage samples and data requests related to these changes, and manage customer concerns throughout the process effectively.
•Influence and facilitate audit activities for strategic customers partnering with local supply chain sites to lead to successful audit execution.
•Support technical and commercial interfacing with assigned accounts for product stewardship, technology exchange, and consistent customer satisfaction. Help contribute to opportunities for growth with existing products and potential new products.
•Understand customer quality and reliability requirements, use conditions of products to be developed for the inclusion into the APQP development process.
•As an advocate for the customer, initiate quality reviews, identifying and enacting opportunities to improve quality with the customer and measuring improvements in quality as seen by the customer.
•Be a positive influence on the continuous improvement culture. Strive to ask questions, push for changes as needed and understood in the broader organization’s context. Be an active participant and help establish efficient, repeatable, and effective solutions to enable continued business growth.

Who are You?
  • Typically, 5-7 years of experience in Customer Management, or Quality roles.
  • Equivalent of a bachelor’s degree in business, engineering, or other scientific or technical discipline, chemical engineering background preferred.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

To be successful in this role, you will need to have below skills:

1. Strong communication skills (written & verbal), analytical and statistical skills for problem solving.

2. Must have strong presentation skills. 

3. Proficient English languages capability – listening, speaking, reading and writing abilities.

We are we Offering...

Challenge Yourself and Impact the Future - As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also receive legal and benefit annual leave, paid sick leave, commercial insurance, holiday benefits, etc.

Teamwork - At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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