Assistant Quality Manager

7 months ago

Shanghai, China Marriott International Full time

MAIN DUTIES AND RESPONSIBILITIES

Managing Quality Assurance Goals

• Coaches’ managers on adopting the total quality management leadership style.

• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Drive server initiatives for BSA, guestVoice, LQA, Forbes, TripAdvisor, Ctrip, Dianping Score.

• Conducts monthly self-audit to ensure compliance with company and brand standards.

• Immerses in operations to better understand issues/defects faced on the ground.

• Attends daily operational meetings to give real time updates on hotel performance in timely manner.

• Presents and share weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.

• Conducts bi-weekly quality meeting focusing on top operational defects of guestVoice, BSA, LQA, OTA.

• Record, track and communicate the progress of quality related activities in the Hotel to ExCom members, managers, associates and the corporate office.

• Facilitate problem solving meetings assuring the systematic process is adhered to, quality tools are used, and 100% resolution is achieved.

Executing Quality Training Program

• Partner with L&D to train ExCom members and managers on problem solving, process improvement and strategic planning techniques.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Partners with L&D team to ensure transfer of learning in the hotel/classroom takes place.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Partner with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

Leading Quality Assurance Team

• Trains team members and managers on problem solving, process improvement and strategic planning techniques.

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Coaches’ managers on adopting the total quality management leadership style.

• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.

• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.

• Facilitate, coach & lead QIT/ Project teams with department heads to ensure defects rectify process, track, and report for performance delivery, make necessary adjustment in-during when needed with ExCom members.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality tools.

• Uses data collection methods to compile, display, track, and analyze defect trends, and manage the database.

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

• Creates an atmosphere in all properties that meets or exceeds guest expectations.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Supports operational leaders in the response and handling of guest feedback, problems and complaints . social media, TripAdvisor.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Quality Assurance Assistant

    1 month ago

    Shanghai, Shanghai, China HITACHI ENERGY SHANGHAI ELECTRICAL TRANSFORMER CO., LTD. Full time

    We are seeking a meticulous Quality Assurance Assistant to join our team at HITACHI ENERGY SHANGHAI ELECTRICAL TRANSFORMER CO., LTD.Your Responsibilities:Assist the quality team in daily tasks, including document management and data entry.Participate in quality checks and tests, documenting relevant data and results.Support the development and execution of...

  • Project Assistant Manager

    2 months ago

    Shanghai, Shanghai, China Turner & Townsend Full time

    Job Title: Assistant Project ManagerJob Summary:We are seeking an experienced Assistant Project Manager to join our team at Turner & Townsend. As an Assistant Project Manager, you will play a key role in supporting the delivery of office/retail projects and programmes from initial feasibility stage through to design, procurement, construction, and successful...

  • Assistant Quality Engineer

    7 months ago

    Shanghai, China Thermo Fisher Scientific Full time

    : (Bullets) Monitor and report the performance of products in market by analyzing customer feedback, files of authority, and service report; Directly and timely communicate with customer for quality and technical issues;  Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces; ...

  • Quality Assurance Manager

    2 months ago

    Shanghai, Shanghai, China McCormick & Company Full time

    Job Title: Quality Assurance ManagerJob Summary:We are seeking a highly motivated and experienced Quality Assurance Manager to join our team at McCormick & Company. The successful candidate will be responsible for ensuring the quality and safety of our products, as well as maintaining a strong relationship with our customers and internal partners.Key...

  • Assistant QA Manager, HSBC Fintech

    7 months ago

    Shanghai, China HSBC Full time

    With a reporting line to the Risk and Control QA Assistant Manager of Busines Control team of HSBC Fintech, this position, as a specialist individual contributor, will engage with all 3 lind of defences internally and regulator externally and assist Risk and Control Senior Managers to ensure the consistent and effective implementation of the risk and...

  • Assistant Project Manager

    2 months ago

    Shanghai, China Turner & Townsend Full time

    Company Description Who is Turner & Townsend? All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver...

  • Assistant Restaurant Manager

    7 months ago

    Shanghai, China Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy...

  • Hotel Room Operations Assistant Manager

    4 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryThe Hotel Room Operations Assistant Manager is a key role in ensuring the smooth operation of our hotel's rooms department. As an assistant manager, you will assist in planning, developing, implementing, and evaluating the quality of our rooms to meet brand standards and exceed customer expectations.About Marriott InternationalMarriott...

  • Assistant Project Manager

    5 months ago

    Shanghai, China Turner & Townsend Full time

    Company Description Who is Turner & Townsend? All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver...

  • Assistant Manager

    7 months ago

    Shanghai, China Hyatt Corporation Full time

    Assistant Manager - Laundry Grand Hyatt Grand Hyatt Dalian CN - 21 - DalianHousekeeping/LaundryHourly/Entry Level EmployeeFull-timeReq ID: DAL005055Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest...

  • R&D Assistant Manager, Innovation Catalyst

    4 weeks ago

    Shanghai, Shanghai, China PepsiCo Full time

    PepsiCo is seeking an R&D Assistant Manager, Seasoning to join our team in APAC. This newly created role is a response to deliver seasoning innovation importance to Indonesia and Vietnam Snack markets and drive design to value for both Asia markets as well. This also fits with the increased diligency Global R&D requirements.Job Description:The R&D Assistant...

  • Assistant Accounting Manager, GL, APAC

    7 months ago

    Shanghai, China Deckers Brands Full time

    The Assistant Accounting Manager reports to APAC GL Accounting Manager in Shanghai as part of the Asia Pacific Region (APAC) Global Accounting Services (GAS) team. Also, the Assistant Manager should work closely with local accounting team in Japan, Hongkong, Singapore, Vietnam and Guangzhou respectively. Develop and maintain productive, effective, and...

  • Personnel Assistant Manager

    7 months ago

    Shanghai, China Hyatt Corporation Full time

    Personnel Assistant Manager Grand Hyatt Grand Hyatt Dalian CN - 21 - DalianHuman ResourcesEntry Level ManagerFull-timeReq ID: DAL005102Local Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner...

  • ECommerce Assistant Manager

    2 months ago

    Shanghai, China coty Full time

    GLOBAL JOB TEMPLATE Ecommerce Assistant ManagerThis is a unique role who can take execution of marketing and commercial plans for one of Coty’s most important markets. RESPONSIBILITIES As our E-commerce Assistant Manager, you are responsible for Lancaster JD and Orveda Wechat store.  Your main focus :  Responsible for the operation and development of...

  • Quality Specialist

    8 months ago

    Shanghai, China IQVIA Full time

    Clinical Study QA representative ▪ For the clinical studies assigned, works with the Clinical Research project manager to ensure good clinical practices and relevant regulatory requirements are met ▪ Proactively identify and resolve non-compliance issues within lines of business ▪ Ensure timely CAPA implementation by following up with CAPA owners and...

  • Quality Manager.

    6 months ago

    Shanghai, China ZF Group Full time

    Your tasks • Maintain & develop an effective & efficient quality organization to improve quality management system to the next level. • Planning, execution and follow up of quality improvement activities, drive for continuous improvement in terms of quality, cost, and issue resolution timing. • Customer focus and satisfaction from understanding...

  • Accounting Manager Assistant, GL, APAC

    1 month ago

    Shanghai, Shanghai, China Deckers Brands Full time

    The Assistant Accounting Manager plays a key role in the Asia Pacific Region (APAC) Global Accounting Services (GAS) team, reporting to the APAC GL Accounting Manager in Shanghai. This position requires developing and maintaining productive relationships with local accounting teams in Japan, Hong Kong, Singapore, Vietnam, and Guangzhou.Supervise and review...

  • Customer Service Quality Control Manager

    4 weeks ago

    Shanghai, Shanghai, China PepsiCo Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Quality Control Manager to join our team at PepsiCo. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for ensuring the highest quality of customer service and products.About the RoleIn this role, you will be responsible for monitoring hotline...

  • Quality Assurance Specialist

    4 weeks ago

    Shanghai, Shanghai, China NOV Inc Full time

    Job OverviewAt NOV Inc, we are seeking a Quality Assurance Specialist to join our team. This role will be responsible for ensuring the quality of our products and services.Key Responsibilities:Incoming Quality Control (IQC): Be responsible for inspecting incoming parts according to drawings, specifications, and procedures timely and correctly, and make...

  • Assistant Tax Manager

    7 months ago

    Shanghai, China Deckers Brands Full time

    Support Senior Tax Manager, APAC, with US tax provision, tax compliance and planning projects covering APAC mainly in China, may also include Japan, Hongkong SAR, Vietnam and etc).The position is responsible for tax return preparation, local transfer pricing documentation, tax payable forecasting, assortment mix analysis and statistical reports submitted to...