Customer Quality Engineer

4 months ago


Shanghai, China MAHLE Full time

./51/LP

Your Roles & Responsibilities

Customer Claims Handling management in Asia Pacific (field + 0km) with full claim process, feedback and correspondence on Tec Warranty platform Customer claim registration in SAP 8D test report evaluation Coordinate with different functions for quality related topics including Sale, Product Management Controlling, Purchasing team Inspection coordination with warehouse QA for returned goods Manage Customer Complaints and Problem Solving process Perform Root Cause Analysis in case of non-conformities (Product, Process, KPIs, Audits) Provide Product Test Report to customer Define and Implement Corrective Actions (Product, Process, KPIs, Audits) Monitor supplier quality performance with PLM & MPBQ teams on a regular basis Provide supplier claim overview to PLM & Purchasing teams Reporting of necessary KPIs

Your Skills & Strengths

Bachelor degree or above, major in Engineering, Technical Management, or equal Strong knowledge in Quality Management Methods (IATF16949, 8D, RCA, Experience within Automotive Industry (Independent Aftermarket preferred) Experience in Project Management Good understanding of IT Tools (ERP, CAD, Excel, PowerPoint, Databases) Knowledge about Thermal Management products and production processes a plus Good English for both writing and speaking Able to work under pressure and meet deadlines Team Player with high level of analytical ability Willingness to travel

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