Customer Quality Regional Manager

7 months ago

Shanghai, China ASML Full time

Description

Lead a team of Customer Quality Managers to secure customer quality in China region Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure engagement from ASML sectorsDrive quality performance to agreed targets Manage Customer Quality Notifications:Local intake & filteringManage close follow-up through Central Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions. Manage Customer auditsAlign with Customer on audit agendaWork with GQ/QE audit team on follow-up Assess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processesAssist regional management by initiating, driving and tracking of improvements on the execution of critical processesDrive resolution of structural quality issues within our corporate programs, e.g. DOA, DOI, Known issue update… Be the voice of the Customer on Quality towards ASML organization Be the Quality Ambassador within ASML

Educational Level

Bachelor degree or above

Experience

Experience in the semiconductor business Experience in Professional Field Service Operations Experience in Quality management systems and methodologies within a high tech business to business environment.

Personal Skills

Strong people leadership skills Strong customer oriented attitude and customer interfacing skills KPI oriented and able to drive team’s performance Strong communication skills in both Chinese and English Strong influencing skills to engage all relevant internal and external stakeholders Able to manage up to Sr. management Business acumen to escalate critical quality issues for correction Excellent coordination capability to manage simultaneous issues from different customer sites Track record in process improvement/optimization & change management Hands-on in problem solving Analytical thinking skills Team player, one team one goal

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our .

  • Customer Quality Manager

    7 months ago

    Shanghai, China Entegris Full time

    Job Description: Job Overview: Customer Quality Manager (General)  The Customer Quality Engineering (CQE) role is dynamic and cross-functional. CQE’s interact at multiple levels and with multiple contact points within the Customer, Entegris and Supplier organizations.  Entegris is currently seeking to expand China Customer Quality Organization with a...

  • Regional Key Account Manager

    2 months ago

    Shanghai, China Ferrero Full time

    Job Location: ​Shanghai​Company descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products...

  • Quality Process Manager

    7 months ago

    Shanghai, China HELLA Full time

    Quality Process Manager Location Shanghai, China Pacesetting. Passionate. Together. HELLA is a listed,internationally positioned automotive supplier operating under the umbrellabrand FORVIA. Within this de facto group, HELLA stands for high-performancelighting technology and automotive electronics. At the same time, the Companycovers a broad service and...

  • Regional Business Manager CHINA

    7 months ago

    Shanghai, China INEOS Full time

    INEOS Automotive – Grenadier – Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS...

  • Regional Business Manager CHINA

    7 months ago

    Shanghai, China INEOS Automotive Full time

    INEOS Automotive – Grenadier – Built On PurposeStory so farSince Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a...

  • Regional Aftersales Manager

    7 months ago

    Shanghai, China INEOS Automotive Full time

    INEOS Automotive – Grenadier – Built On PurposeStory so farSince Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a...

  • Customer Quality Manager

    3 months ago

    Shanghai, China Element Solutions Inc Full time

    Challenge Yourself and Impact the Future!MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic...

  • Regional Business Development Manager

    7 months ago

    Shanghai, China Bertschi Group Full time

    Due to further growth, we are looking for a fit-for-purpose Regional Business Development Manager in Shanghai. Regional Business Development Manager 100% Responsible for the market expansion of China : developing new direct customers within Greater China Region (China mainland, Hong-Kong and Taiwan). You will build strategic partnerships by...

  • Customer Quality Engineer

    6 months ago

    Shanghai, China MAHLE Full time

    ./51/LP Your Roles & Responsibilities ： Customer Claims Handling management in Asia Pacific (field + 0km) with full claim process, feedback and correspondence on Tec Warranty platform Customer claim registration in SAP 8D test report evaluation Coordinate with different functions for quality related topics including Sale, Product...

  • Regional Aftersales Manager

    8 months ago

    Shanghai, China INEOS Full time

    Role : You will workcross-functionally with the wider After Sales team, this role is required to contribute and implement the regional After Sales strategy which is critical to the establishment of the Grenadier’s credibility in the respective market in China. The regional After Sales manager will require an extensive background of all aspects of...

  • Service Quality Excellence Manager

    7 months ago

    Shanghai, China ASML Full time

    Description Lead Service Quality Excellence team in China region Drive service quality excellence in China region:Identify opportunities to secure service quality excellenceDevelop and deploy service excellence programs/projects, e.g. on new machine quality etc. Develop and improve quality systems in China region:Review and improve quality...

  • Sr. Customer Quality Engineer.

    7 months ago

    Shanghai, China ZF Group Full time

    Your tasks To manage assigned customer quality issues and ensure they are resolved in an efficient & timely manner, ensure major customer complaints are resolved. To work with other departments to establish root cause & appropriate short/long term corrective actions Rejects analysis coordination and analysis report ( or/and customer 8D report )...

  • Regional Sales Manager

    2 months ago

    Shanghai, China Remote People Full time

    Horizons is representing a world-class Semiconductor Manufacturing company to hire a Regional Sales Manager based in Shanghai. Our client brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and...

  • Regional Technical Service Manager

    5 months ago

    Shanghai, China Element Solutions Inc Full time

    Challenge Yourself and Impact the Future!MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic...

  • Global Customer

    6 months ago

    Shanghai, China Bunge Full time

    Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge’s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St....

  • Regional Management Trainee

    6 months ago

    Shanghai, China Maersk Full time

    Our Regional Management Trainee (RMT) Program provides an accelerated journey for graduates to develop to their fullest potential and become our business leaders in the near future. We are the Omnichannel-Fulfilment arm of the world’s largest integrated container logistics company working to connect and simplify our customers’ supply chains. As the...

  • Regional CAT Manager

    7 months ago

    Shanghai, China Bayer Full time

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Finance Manager

    7 months ago

    Shanghai, China INEOS Automotive Full time

    INEOS Automotive – Grenadier – Built On PurposeStory so farSince Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a...

  • Finance Manager

    7 months ago

    Shanghai, China INEOS Full time

    INEOS Automotive – Grenadier – Built On Purpose Story so far Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS...

  • Regional Sales Development Manager

    1 month ago

    Shanghai, Shanghai, China Cavotec Full time

    About the RoleWe are seeking a highly skilled Regional Sales Development Manager to join our team in China. As a key member of our sales team, you will be responsible for driving business growth and revenue expansion in the region.Job DescriptionDevelop and execute a sales strategy to achieve quarterly and annual targets.Build and maintain relationships with...